Maxim Mikhaltsov

Economist of the Middle Office Economic department in the Capital Marker Division.

The duties and responsibilities as an Economist are follows:

- In-depth business data analysis of securities trading (bonds and derivatives).

- Market risk management in Nostro portfolios.

- Exposure analysis of positions in Nostro portfolios.

- Measuring directorate limitations of Nostro portfolios.

- Preparation of business data for the investment committee.

- Preparation of reports and conclusions for the bank's management.

- Profitability reports preparation of Nostro portfolios for division and bank management.

Banker in the International Trade Center.

The duties and responsibilities are follows:

- Technical operations and support of International Credits in bank's real-estate business.

- Management and support of import/export business ( preparation of Letters of Credit, preparation bank's guarantees)

Personal Banker in the Foreign Customers Department

The duties and responsibilities as follows:

- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Phone Banking Operator in the Call Center of the Bank.

The duties and responsibilities as follows:

- Assisted customers with account inquiries, resolving issues promptly and professionally.

- Delivered exceptional service by empathizing with customers during difficult situations and providing solutions in a timely manner.

- Collaborated closely with colleagues, fostering a positive work environment that led to increased productivity within the team.

- Contributed ideas for process improvements during team meetings, leading to increased efficiency and better customer experiences.