Maximina Montejano
Huntington Park,California
Summary
Dynamic professional with extensive experience as a Direct Support Professional at California Mentor Network, skilled in medication administration and client support. Proven ability to enhance client well-being through compassionate care and effective behavior redirection. Recognized for fostering positive relationships and achieving client goals through tailored care plans and ongoing training.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Direct Support Professional
California Mentor Network
11.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Transported clients to medical and dental appointments to provide support.
Sales Agent
American National Insurance Company
12.2015 - 08.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Taxi Dispatcher
Mid City Cab
07.1999 - 04.2015
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
Education
High School Diploma -
Garfield Community Adult School
Los Angeles, CA03-2002
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Housekeeping tasks
- Transportation
- Patient care
- ADL support
Certification
- Licensed health and life - 2015-2024
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
California Mentor Network
11.2023 - Current
Sales Agent
American National Insurance Company
12.2015 - 08.2024
Taxi Dispatcher
Mid City Cab
07.1999 - 04.2015
High School Diploma -
Garfield Community Adult School