Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Interests
Timeline
AdministrativeAssistant
Maxime de Varennes

Maxime de Varennes

Quebec City,QC

Summary

Forward-thinking IT Manager and Starter that enjoy seeking a deep understanding of the workplace conditions and regional preferences to improve business operation and employees happiness in their role. Actively works with executives and cross-functional teams to determine and implement tech needs. Manages technology strategy, training and documentation. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 12 years of progressive IT and SaaS experience to positively impact business operations and employees.

Overview

23
23
years of professional experience

Work History

Acting IT Regional Manager; Senior IT Service Desk Professional

GoTo, Persistent System
09.2018 - Current
  • Established, developed and maintained the Canadian IT Department, built a strategy by gathering the region's employees needs and feedback as well as resources to ensure the department is up to par with the region's standards.
  • Supervised two locations for on-site and remote employees.
  • Evaluated employee performance, mentored and provided constructive feedback to improve their skills.
  • Delegated, organized and overseen assignments.
  • Developed detailed and gross IT and Cross-Functional plans based on broad guidance and direction.
  • Lead strategic IT projects, integrating new technologies to enhance regional and global operations.
  • Lead weekly Team Meetings and 1:1 for projects, team members mentoring, growth, updates and cross-functional collaboration.
  • Established team priorities, maintained schedules and monitored performance.
  • Enhanced team productivity within a matrix organization, by analyzing the organization to provide key improvements to reduce friction and improve overall work happiness.
  • Resolved conflicts through active listening, creativity and cross-functional collaboration to improve team dynamics.
  • Gathered the team members' feedback to improve my role as a regional manager.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Lead the Canadian vendor relationships by keeping the communication channels open and providing my technical expertise to assist the IT Procurement team.
  • At the beginning of the pandemic, lead the charge by example and communication to ensure every IT members across the globe can keep providing the same operational and services as when everyone was on site.
  • Troubleshot, provided root-cause analysis and resolved complex issues to keep our customers endpoints operational.
  • Orchestrated IT support operations by gathering the right team members and ensuring everyone is on the same page to proceed and accomplish our goals.
  • Upheld system security, minimizing unauthorized access, ensuring only the right employees have access to the right information.
  • Enhanced digital literacy through optional and comprehensive monthly training sessions while gathering feedback to fine tune the next sessions.
  • Pro-actively met with the different departments members and leaders to improve IT's relationship with the rest of the business and to help improve their daily life and future projects needs.
  • Lead the relationship between HR and IT to ensure our common tasks walk in the same direction.
  • Cultivated positive rapport with fellow employees from IT and other department to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep the IT department aligned with the yearly budget.
  • Identified and communicated customer needs to the proper teams to help customer satisfaction and provide quick resolutions.
  • Established, developed and maintained the IT Onboarding process for every new Employees.
  • Collaborated with the other IT departments teams to establish, maintain and grow our Regional IT Services relationship.
  • Getting certified by Apple to lead the initiative to develop and maintain a Mac Endpoint expertise level across the IT Support members.
  • Collaborated tightly with the IT Endpoint Team for the Mac Endpoints troubleshooting, testing and solutions.
  • Served as the main Mac Endpoint walking knowledge base for my peers and our employees.
  • Established, developed and maintained an internal IT Wiki to help spread the knowledge amongst team members.
  • Lead and gathered team members to help maintain and grow the internal IT Wiki.
  • Lead the mentoring program for the new team members.
  • Main IT point of contact for the Canadian Region, bridging Canada and the other regions.
  • Leveraged employees feedback to make informed decisions and drive business improvements.
  • Studied, analyzed and tested new solutions to look for possible improvement to the role, team members and employees.
  • Organized a weekly afternoon Friday Funday meeting to promote team collaboration and keep a high morale level, permitting the team members to gather for an informal meeting, permitting them to bond and relax after a long week or to work together on creative solutions to improve our workflows.

Owner, Producer, Sound Engineer

Studio 87
02.2002 - Current
  • Founded Studio 87.
  • Lead the efforts and planning of the road map.
  • Song writing, production and release.
  • Performance at events.
  • Mentored emergent artists by evaluating their skills and performance to recommend improvements in key areas.
  • Diversified the portfolio by creating and managing multiple artists persona depending on the music genre being created and released.
  • Graphic Design and PR.
  • Continuous learning and improvement.
  • Conducted meetings with artists, DJs and Promoters to collaborate on projects.
  • Branding management.
  • Sound mixing and mastering.

Company Owner

Meow Ink
01.2017 - 09.2018
  • Founded the company.
  • Built, developed and maintained the business strategy, marketing and design projects.
  • Worked with models and influencers to help promote the brand's image.
  • Enhanced online presence by maintaining and developing the WordPress and Shopify websites.
  • Boosted customer engagement by creating and executing marketing plans.
  • Improved website functionality and user experience by designing custom CSS and HTML5 solutions.
  • Increased follower base by managing and generating high-quality content for social media accounts.

Sys Admin Lead - IT Technician

CGI
11.2015 - 09.2018
  • Maintained and deployed VMs on VMWare VSphere and Virtual Box.
  • Managed Linux and Windows servers.
  • Maintained the servers up to date and secure with a weekly update strategy.
  • Managed Exchange, Firewalls, DNS, DHCP and DC.
  • Provided support of level 2 and 3.
  • Managed a remote Level 1 support team for five clients.
  • Produced various reports for analysis, our clients and upper management.
  • Researched, analyzed and implemented the ticketing system to be used between me and the remote level 1 support team.
  • Backup management.
  • Created, deployed and managed OpenVPN installations.
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Configured systems according to prescribed software and hardware frameworks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Assisted in development of system security protocols.
  • Responded to customer inquiries and provided technical assistance over emails and in person.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Access badge management.
  • Active involvement in the migration to Windows 10.
  • Delegation of the requests to other team members.

IT Support

Pro Contact
11.2013 - 09.2015
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created and maintained documentations to reduce incoming IT Requests in order to provide more time to my peers to improve our department, infrastructure and work on projects.
  • Communicated ongoing system maintenance and news to our employees.
  • Provided Level 1 support.
  • IT Support mailbox management.
  • Delegation of the tasks to other IT members.
  • Management of the agenda for equipment requests.
  • Management of the IT inventory.
  • Backup management.
  • Security and Access groups management.

Education

Certificate - Apple Big Sur Support Essential

LearnQuest

Certificate - Mac Integration Essentials

LearnQuest

Certificate - Apple Certified Associate - Mac Integration Basics

LearnQuest

Certificate - Foundation of Project Management

Coursera, Google

Certificate - Exercising Leadership: Foundational Principles

EDX, HarvardX

Certificate - Communication Foundation

LinkedIn Learning

Certificate - Think Like A Leader

LinkedIn Learning

AEC - Network Specialist

College O'Sullivan
Québec, QC
05.2013

Skills

  • Team Development
  • Technical Leadership
  • Leadership
  • Project Management oversight
  • MacOS Support
  • Client Communication
  • Process Optimization
  • Bigger and Smaller picture optimization
  • Software Integration
  • KPI Management
  • Technical Problem Solving
  • Root cause analysis
  • Creativity
  • Internal and Cross-Functional Collaboration
  • Strategic Planning
  • Change Management
  • Incident Management
  • Team meetings and 1:1
  • Jira
  • Confluence
  • Mondaycom
  • Sharepoint
  • Google Admin
  • MDM Jamf
  • MDM Intune
  • Azure
  • ITSM and ITIL 4 crash course
  • Password manager Admin
  • International relations
  • Vendors and contractors relations
  • Purchase planning
  • Regional planning
  • Staff supervision
  • Asset control
  • Systems and software expertise
  • Cost reduction
  • Goals and Performance management
  • Staff training and development
  • Soc 2 and ISO 27001 crash course

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Professional Working

Hobbies and Interests

  • I create, produce, and sell Music.
  • I enjoy travelling.
  • I enjoy gardening.
  • I care for my cats and the neighbourhood strays.

Interests

  • Music & Arts
  • Cats
  • Animal Care
  • Traveling
  • Cooking Experiments
  • Learning

Timeline

Acting IT Regional Manager; Senior IT Service Desk Professional

GoTo, Persistent System
09.2018 - Current

Company Owner

Meow Ink
01.2017 - 09.2018

Sys Admin Lead - IT Technician

CGI
11.2015 - 09.2018

IT Support

Pro Contact
11.2013 - 09.2015

Owner, Producer, Sound Engineer

Studio 87
02.2002 - Current

Certificate - Apple Big Sur Support Essential

LearnQuest

Certificate - Mac Integration Essentials

LearnQuest

Certificate - Apple Certified Associate - Mac Integration Basics

LearnQuest

Certificate - Foundation of Project Management

Coursera, Google

Certificate - Exercising Leadership: Foundational Principles

EDX, HarvardX

Certificate - Communication Foundation

LinkedIn Learning

Certificate - Think Like A Leader

LinkedIn Learning

AEC - Network Specialist

College O'Sullivan

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Maxime de Varennes