- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Photography
- Editing photos through Lightroom and Photoshop
- Personal Development and Self-Improvement
- Psychology
John Cena
City of Angels
Summary
Dynamic professional with a proven track record at Sunny Land, excelling in sales and customer relations. Expert in branding and operational strategies, I successfully enhanced customer loyalty and increased revenue. Strong communicator and mentor, adept at fostering team development and implementing effective marketing initiatives. Passionate about delivering exceptional service and driving business growth.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager and Customer Associate
Sunny Land
04.2024 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Ice Cream Server and Cashier
Kream Bros
04.2023 - 10.2025
- Greeted incoming customers and provided reliable, friendly customer service.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Notified supervisor and peers of low product inventory and customer complaints.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Treat Team Member
Rasheed's Indian Water Ice
08.2022 - 10.2022
- Utilized proper portion control to determine customers receive correct portion size.
- Kept tidy and organized area to comply with cleanliness standards.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Short work time is due to me joining the team late in the season, as the store is only operated from April to October.
Education
Associate of Arts - Psychology
Community College
New York, NY05-2027
High School Diploma - Media & Graphics
Real Highschool
New York, NY06-2025
No Degree - Mamadio's Business Class
Highschool
New York, NY06-2025
Skills
- Branding
- Advertising and marketing
- Sales
- Customer relations
- Communication skills
Accomplishments
Made the Sunny Lands lemonade and orangeade recipe from scratch, creating one of the best lemonades, I, and many others have ever tasted.
Had a family drive from WW to CC Fair just to find our lemonade stand, since we weren't at our farmers market location that day.
Helped improve and streamline our setup at Sunny Land
Have been complimented by countless customers at all of my jobs, about how kind, helpful and charismatic I am.
Scored the highest in my Media & Graphics class, Adobe Premier Pro Certification exam, which we had been prepping for since freshman year.
Mamadio's Presentation:
Certification
Adobe Certified Professional for Adobe Photoshop 2024, through Certiport.
Adobe Certified Professional for Adobe Premier Pro 2023, through Certiport.
OSHA Certified (10-hour General Industry Safety and Health)
Interests
Timeline
General Manager and Customer Associate
Sunny Land
04.2024 - Current
Ice Cream Server and Cashier
Kream Bros
04.2023 - 10.2025
Treat Team Member
Rasheed's Indian Water Ice
08.2022 - 10.2022
Associate of Arts - Psychology
Community College
High School Diploma - Media & Graphics
Real Highschool
No Degree - Mamadio's Business Class
Highschool