Maxwell Williams
San Antonio
Summary
Previous restaurant shift lead with 5+ years of experience in customer service, restaurant operations, creating a healthy team environment, and new employee training. Focused on my passions, eager to learn, and able to transfer my skills.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Mattenga's
San Antonio
09.2025 - Current
- Delivered food orders promptly to ensure customer satisfaction.
- Confirmed delivery details with customers and addressed concerns to improve satisfaction.
- Managed delivery schedules to enhance route efficiency and reduce delays.
- Led shifts to ensure smooth operations and maintain team productivity.
- Conducted inventory checks regularly to track stock levels in the restaurant.
Opener
Round Table Pizza
02.2024 - 06.2025
- Operated ovens and kitchen equipment to support efficient meal preparation.
- Prepared ingredients daily by washing, chopping, dicing, and organizing to streamline meal prep.
- Set up kitchen stations for daily operations while maintaining cleanliness standards.
- Disassembled industrial oven weekly for thorough cleaning to maintain food safety standards.
Barista
Lofty Coffee
09.2023 - 01.2024
- Delivered excellent customer service by promptly addressing inquiries and ensuring customer satisfaction.
- Provided excellent customer service by engaging with customers on a personal level.
- Maintained cleanliness and organization of store environment, contributing to a welcoming atmosphere for customers.
- Trained new staff members on company policy and store procedures to ensure compliance and efficiency.
Shift Lead
Pandora Pizza
06.2020 - 11.2022
- Supervised team members during busy shifts to enhance service efficiency.
- Trained new staff on pizza preparation and customer service standards.
- Conducted training sessions for new employees by demonstrating key tasks and procedures.
- Implemented food safety protocols to uphold cleanliness and quality standards.
- Managed inventory levels to ensure availability of ingredients and supplies.
- Completed opening and closing duties to facilitate business operations.
Education
High School Diploma -
Sunset Highschool
Encinitas, CA04-2021
Skills
- Delivery scheduling
- Independent driving
- Navigation skills
- Inventory management
- Customer service
- Customer communication
- Time management
- Problem solving
- Adaptability
- Employee training
Languages
English
Volunteer Work
- Volunteered for the Ronald McDonald Association.
- Volunteered for Make-A-Wish.
Timeline
Delivery Driver
Mattenga's
09.2025 - Current
Opener
Round Table Pizza
02.2024 - 06.2025
Barista
Lofty Coffee
09.2023 - 01.2024
Shift Lead
Pandora Pizza
06.2020 - 11.2022
High School Diploma -
Sunset Highschool