Max Smith
Winnipeg
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Built career of 10 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager - Bar & Outlets
St. Charles Country Club
11.2022 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
Bartender
Shark Club Sports Bar & Grill
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Head Bartender & Supervisor
St. Charles Country Club
06.2020 - 11.2022
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Carpenter's Assistant
Watt Building & Construction
04.2019 - 03.2020
- Cut materials according to specifications in preparation for installation.
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted carpenters in constructing new homes, installing frames and assembling roofing structures.
Education
Criminal Justice
Red River College of Applied Arts, Science And Technology
Winnipeg, MBHigh School Diploma -
Oak Park High
Winnipeg, MB06.2014
Skills
- Food and Beverage Operations
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Multitasking
- Problem-Solving
- Conflict Resolution
- Critical Thinking
Certification
- Drivers License - Class 4
- Nexus - Trusted Traveller
- Hockey Canada Activity Leaders - Hockey Manitoba
- Smart Choices - Responsible Service
- St. Johns Ambulance - Intermediate First Aid, CPR C & AED
Volunteer work
- World Police & Fire Games - Sport Operations
- Hockey Manitoba - Minor hockey coach
- Dakota Ojibiway Health Services - Jordan's Principle
Timeline
Food & Beverage Manager - Bar & Outlets
St. Charles Country Club
11.2022 - Current
Bartender
Shark Club Sports Bar & Grill
09.2021 - Current
Head Bartender & Supervisor
St. Charles Country Club
06.2020 - 11.2022
Carpenter's Assistant
Watt Building & Construction
04.2019 - 03.2020
Criminal Justice
Red River College of Applied Arts, Science And Technology
High School Diploma -
Oak Park High
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