Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Gym Receptionist
IMPACT! Kickboxing Fitness
San Carlos
02.2023 - 08.2024
Greeted and welcomed gym members upon arrival, including new and existing members of all ages, in order to create a welcoming and safe environment.
Responded promptly to customer complaints or issues regarding the facility or equipment, took care of injury reports, and maintained safety precautions.
Assisted with opening and closing duties, worked with electric and security functions, cleaned the gym regularly, checked inventory levels, and sorted restocks.
Managed front desk operations including scheduling appointments, answering calls, creating membership accounts, and selling products.
Developed professional and friendly relationships with customers and colleagues alike through conversation and consistent help. Aided members in gaining and using the proper equipment for each class.
Conducted tours of our gym and set up special events for both Aerial, Kickboxing, and TRX services.
Ranch Hand
Chaparral Ranch
Woodside
06.2019 - 12.2022
Communicated effectively with team members to coordinate daily tasks efficiently such as performing general ranch maintenance such as cleaning stalls, barns, and other areas.
Assisted in the daily care of livestock, including feeding and watering animals.
Managed inventory of tools, supplies, and feed, ensuring appropriate levels are maintained, as well as assisting in the cleaning out of tanks used for storing water or fuel on the property.
Transported feed, supplies, and livestock between locations as needed.
Provided guidance to visitors regarding proper animal handling techniques.
Demonstrated proper riding techniques for beginners through advanced levels of riding, and observed riders while they were mounted on a horse to ensure safety at all times.
Created lesson plans to teach riding fundamentals such as balance, steering, and control of the horse, and performed administrative duties such as scheduling appointments and completing paperwork.
Trained new instructors in teaching methods and best practices.
Nanny
Gianna Driver
Redwood City
05.2022 - 09.2022
Performed household duties such as cleaning, getting groceries, cooking for the family, yard work, etc.
Planned age-appropriate activities to help foster physical, mental, and emotional development.
Oversaw a child with behavioral issues and maintained a healthy at-home environment while watching them.
Created an atmosphere of trust between myself and both the family and the child I cared for.
Provided a safe environment for the child through supervision and guidance of their activities.
Transported the child from school to home in a timely manner.
Education
Bachelor of Arts - Product Design
Parsons School of Design
New York, NY
06-2028
High School Diploma -
Carlmont High School
Belmont, CA
06-2024
Skills
Product design
Customer service
User experience
Time management
Team building
Creative problem solving
Project management
Visual communication
Activity planning
Transportation abilities
Academic support/Tutoring
Effective team leader
Schedule management
Valid Driver's license
Childcare
Cash handling experience
Team collaboration
Member retention strategies
Clerical support
File management
Affiliations
High School Cheerleader- Great with a team, spirited, enthusiastic about participation.
Arts and Crafts Club Leader- Created a school-wide initiative through student government
Leadership program- Throughout middle school, engaged with ASB (Student body government) in freshman year of high school
Choral Program- Three years in high school, from my sophomore to senior year. Recognized as helpful and used as a support system for younger members
SOS Program- An aide for students in crisis, providing mediation and communication for conflict