Max Poschar
Markham,ON
Summary
Dynamic professional with a proven track record in customer service excellence and leadership, honed at Unionville Arms Pub & Grill and Unitas Hockey. Skilled in fostering team collaboration and offering constructive feedback, I excel in environments requiring strategic thinking and a customer-centric approach. My background in competitive sports underscores my discipline and ability to motivate teams towards achieving excellence.
Overview
4
4
years of professional experience
Work History
Server
Unionville Arms Pub & Grill
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Hockey Coach
Unitas Hockey
08.2023 - 09.2023
- Offered constructive feedback to clients to help reach goals.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Developed relationships with clients to provide ongoing support and encouragement.
Grocery Clerk
Nofrills
09.2020 - 10.2021
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Retrieved items for customers and verified prices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
BBA -
Wilfrid Laurier University
Waterloo, ON04-2027
High School Diploma -
Bill Crothers Secondary School
Unionville, ON06-2023
Skills
- Customer Service Excellence: Consistently provided high-quality customer service, effectively resolving inquiries and ensured a welcoming environment for all customers
- Leadership & Training: Effective at leading teams and was trusted with training new staff members to meet performance standards
- Competitive Hockey: Participated in competitive minor hockey for 12 years, developing valuable skills such as teamwork, discipline, collaboration, and leadership skills through high-level athletic competition
- Golf: Passionate about golfing, participating in multiple tournaments over the years allowing me to develop strong mental stability and strategic thinking skills
Timeline
Hockey Coach
Unitas Hockey
08.2023 - 09.2023
Server
Unionville Arms Pub & Grill
05.2022 - Current
Grocery Clerk
Nofrills
09.2020 - 10.2021
BBA -
Wilfrid Laurier University
High School Diploma -
Bill Crothers Secondary School
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