Max Mallory
London,,United Kingdom
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Palm Beach Sporting Club Restaurant and Bar
01.2021 - 01.2023
- Working as a supervisor for 6 months, I was quickly promoted to assistant manager for the remaining 1.5 years
- This involved stock control, financial performance reviews, creating a high-performance team through training, and building strong relationships with the community
- With many more aspects included, I am looking to build international experience and share youthful/ valuable experiences and continue to learn and grow
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Fairmont Banff Springs Hotel
10.2023 - 11.2024
- Cultivated warm relationships with guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Porter
Fairmont Banff Springs Hotel
01.2023 - 10.2023
- Currently working as support staff at the Fairmont Banff Springs, I have extensive knowledge of the menu and valuable fine dining service experience
- I work in multiple different departments of the hotel and have experience in restaurants, bars, and banquets
- I am now looking to take the next step in my career and move to a server position
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
Education
Bachelor of Business - Business
Griffith
Gold Coast, QLD11-2025
Post-Graduate Certificate IV - Sport And Recreation/Fitness
TAFE
Gold Coast, QLD11-2019
High school diploma -
Marymount College
Gold Coast, QLD01.2019
Skills
- Time management
- Communication skills
- Leadership
- Bartending
- Eagerness to Learn
- Management experience
- Quick Learner
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Accomplishments
Accor Hospitality Hotel of the Year Award
2024 Michelin Key Hotel
Timeline
Server
Fairmont Banff Springs Hotel
10.2023 - 11.2024
Porter
Fairmont Banff Springs Hotel
01.2023 - 10.2023
Assistant Manager
Palm Beach Sporting Club Restaurant and Bar
01.2021 - 01.2023
High school diploma -
Marymount College
Bachelor of Business - Business
Griffith
Post-Graduate Certificate IV - Sport And Recreation/Fitness
TAFE
Similar Profiles
Edward ArchiboldEdward Archibold
Server at Seafood Bar At The Breakers Palm BeachServer at Seafood Bar At The Breakers Palm Beach
Cianna GantherCianna Ganther
Volunteer at The Kiwanis Club of West Palm BeachVolunteer at The Kiwanis Club of West Palm Beach
Mikhail HansonMikhail Hanson
Athletic Director at Boys & Girls Club Of Palm Beach CountyAthletic Director at Boys & Girls Club Of Palm Beach County