Max Houghton
North Vancouver
Summary
Dedicated professional with a strong commitment to continuous learning and self-improvement. Proficient in clear and concise communication, fostering positive workplace interactions and team leadership & guidance. Reliable in managing time effectively and prioritising tasks to achieve desired outcomes. Thrives in challenging situations while maintaining focus and composure, with a passion for helping others.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Bar Manager
Arms Reach Bistro
North Vancouver
09.2024 - Current
- Managed bar operations and ensured compliance with health regulations.
- Trained staff on drink preparation and customer service standards.
- Oversaw inventory management and ordered supplies as needed.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Supervisor
The Oxford Retreat
Oxford
03.2020 - 08.2024
- Supervised daily operations to ensure smooth workflow and compliance with standards.
- Managed inventory control processes to ensure availability of necessary supplies.
- Resolved conflicts among staff to promote a positive work environment and teamwork.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies, job duties, and performance expectations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Head Bartender
The Cowley Retreat
Oxford
04.2018 - 03.2020
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured cleanliness and organization of the bar area for optimal operations.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with the POS system.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
Computer Science -
Oxford Brookes University
Oxford 09.2016 - 07.2018
A Levels -
Itchen College
Southampton 09.2015 - 05.2016
A Levels -
Barton Peveril College
Eastleigh 09.2013 - 05.2015
Skills
- Multitasking and Prioritisation
- Adaptability and Crisis Management
- Team Leadership, Coaching and Performance Management
- Conflict Resolution
- Proficiency in Mixology, Wine Paring and Barista Operations
- Wine and Liquor Expertise
- POS System Proficiency
Hobbies and Interests
- Mixology
- Cooking
- Gaming
- Thrifting
- Star Wars
- Lord of the Rings
- Anime
Qualifications
- Food Hygiene & Safety - Level 1 & 2
- Responsible Service B.C. - Serving It Right
Timeline
Bar Manager
Arms Reach Bistro
09.2024 - Current
Supervisor
The Oxford Retreat
03.2020 - 08.2024
Head Bartender
The Cowley Retreat
04.2018 - 03.2020
Computer Science -
Oxford Brookes University
09.2016 - 07.2018
A Levels -
Itchen College
09.2015 - 05.2016
A Levels -
Barton Peveril College
09.2013 - 05.2015