Max Baehr
Toronto,ON
Summary
A Canadian raised in Hong Kong, thriving in diverse, fast-paced working environments. With over 5 years of experience in Partnerships, Sales, and Operations within the e-commerce SaaS industry, skilled at driving growth, forging strategic partnerships, and managing complex projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Partnerships Manager
Easyship
09.2022 - Current
- Pioneered and launched Easyship Connect program, integrating emerging couriers via subscription model, and personally sold $1M+ in contracts within inaugural year
- Developed a partner-driven pipeline generating over 10 mid-market to enterprise leads per month for Easyship
- Renegotiated UPS DAP contract terms, boosting revenue share by 65% and adding $1.1M in annual net sales
- Enhanced BYOA profitability by securing revenue share agreements with logistics partners, driving a monthly revenue impact of $40K.
Customer Operations Manager
Easyship
10.2020 - 08.2022
- Authored and published 250+ articles and 30+ instructional videos, establishing a self-service support system attracting 150,000 monthly visitors and reducing support tickets by 25%
- Cultivated relationships with 3PLs, consolidation centers, and key accounts to streamline logistics operations and enhance Warehouse Management System (WMS) efficiency
- Led the revamp of the Support Center, improving user experience and accessibility
- Orchestrated the training and supervision of North American customer-facing teams, developing training materials and documentation for institutional knowledge.
Customer Service Lead
e-mediate Communications Inc (Contracted to Easyship)
11.2018 - 09.2020
- Directed a customer service team of four agents, overseeing day-to-day support operations across multiple communication channels
- Implemented process improvements, leading to increased customer satisfaction (95% CSAT) and reduced resolution times.
Sales Associate
Campden Wealth
09.2017 - 07.2018
- Sold conference and round-table attendance to mid-cap business owners and family office executives, focusing on co-investment opportunities
- Generated significant sales growth by identifying and targeting key market segments.
Education
High School Diploma -
Island School
Hong Kong05.2017
Skills
- Business Development
- Stakeholder Management
- Pipeline Development
- Negotiation
- Revenue Generation
- Growth Strategies
- Process Development
Certification
- International Air Transport Association (IATA) — Dangerous Goods Shipper
- Canadian Ski Instructors' Alliance — Level 2 Ski Instructor
- International Surf Association (ISA) — Level 1 Surf Instructor
Languages
English
Native or Bilingual
Timeline
Partnerships Manager
Easyship
09.2022 - Current
Customer Operations Manager
Easyship
10.2020 - 08.2022
Customer Service Lead
e-mediate Communications Inc (Contracted to Easyship)
11.2018 - 09.2020
Sales Associate
Campden Wealth
09.2017 - 07.2018
High School Diploma -
Island School
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