Max Adelman
Los Angeles
Summary
Results-driven professional with extensive experience in customer service and problem-solving. Proven ability to enhance guest satisfaction and operational efficiency through effective multitasking and active listening. Proficient in Salesforce and skilled in leading teams to exceed performance objectives.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Sonder
09.2023 - 11.2025
- Mastered over seven diverse software applications, enhancing workflow efficiency and communication.
- Utilized Salesforce for customer relationship management, optimizing client interactions and data tracking.
- Leveraged Asana for project management, ensuring timely completion of tasks and team collaboration.
- Employed Slack for real-time communication, facilitating seamless information exchange among team members.
- Managed Salto KS access control system, ensuring secure entry for staff and visitors.
- Operated Workday for employee data management, streamlining HR processes and reporting.
- Provided exceptional customer service as the primary point of contact at the front desk.
- Ensured smooth guest check-in and check-out processes, enhancing overall customer experience.
Waiter
Gyu Kaku
06.2021 - 02.2023
- Cultivated warm relationships with regular customers
- Answered customers' questions, recommended items, and recorded order information
- Explained menu items and suggested appropriate options for food allergy concerns
- Remained calm and poised when dealing with difficult customers or during busy shifts
Student Ambassador Coordinator
Siena College
09.2018 - 05.2021
- Educated students on cyber bullying dangers through workshops in NYC schools.
- Led interactive skits to demonstrate real-world scenarios for students.
- Collaborated with AT&T and the Tyler Clementi Foundation for impactful presentations.
- Participated in leadership workshops with AT&T executives to enhance skills.
Cook Shift Leader
Lifetime Fitness
01.2018 - 01.2020
- Ensured high food quality by inspecting kitchens for preparation and cleanliness.
- Maintained fully stocked kitchen through effective scheduling and inventory management.
- Improved efficiency by training new team members on culinary techniques and workflows.
Production Assistant
Jermyn Street Theatre
08.2019 - 12.2019
- While studying abroad, I worked at an Off-West End Theatre in Piccadilly Circus: Jermyn Street Theatre
- Further, I would help with setting up/taking down the stage after each season
- Designed sets with creative team
- Call shows with Stage Manager
Education
Bachelor of Arts - Creative Arts
Siena College
Loudonville, NY05.2021
Certificate - Theater Arts
Siena College
Loudonville, NY05.2021
Minor - English
Siena College
Loudonville NY05.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Multitasking
- Communication
- Active Listening
Timeline
Front Desk Agent
Sonder
09.2023 - 11.2025
Waiter
Gyu Kaku
06.2021 - 02.2023
Production Assistant
Jermyn Street Theatre
08.2019 - 12.2019
Student Ambassador Coordinator
Siena College
09.2018 - 05.2021
Cook Shift Leader
Lifetime Fitness
01.2018 - 01.2020
Certificate - Theater Arts
Siena College
Minor - English
Siena College
Bachelor of Arts - Creative Arts
Siena College