Mawadi Franklin
Oshawa
Summary
Compassionate Child and Youth Worker with experience in providing support to at-risk children and adolescents. Possess strong skills in crisis intervention, program development, and behavior management. Have made significant contributions in previous roles by improving overall child engagement and emotional well-being. Known for fostering positive relationships with families and community members to ensure holistic support for youth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Summer Child and Youth Worker
Durham Family Court Clinic
Oshawa
07.2024 - Current
- Assisted youths in criminal justice system to recover school credits during summer program.
- Conducted YLS assessments to evaluate student needs and progress.
- Wrote comprehensive progress notes on student behavior and well-being throughout program duration.
- Facilitated therapeutic one-on-one conversations with students to address personal challenges.
- Supported nutrition program to promote healthy eating habits among students.
- Assisted in the coordination of crisis intervention services for at-risk youth.
- Supported individuals by facilitating weekly group sessions.
- Directed activities to foster social and emotional development for at-risk youth.
Administrative Assistant
Durham Catholic Family Services
Oshawa
06.2023 - 07.2024
- Managed daily appointments for approximately 35 clients in a client-facing role.
- Collaborated with young parents, psychotherapists, and community services to provide comprehensive support.
- Utilized outstanding organizational skills to scan files, complete data entry, and coordinate programs.
- Identified barriers faced by clients in accessing mental healthcare and subsidized assistance.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed invoices for payment using accounting software applications.
Tutor
Sylvan Learning
Remote
05.2023 - 06.2024
- Facilitated individualized learning for children in grades 4 to 7, enhancing reading and math skills.
- Monitored student progress and evaluated comprehension to tailor instructional strategies.
- Led one-on-one sessions focused on varying developmental levels to ensure effective learning outcomes.
- Assessed understanding through regular evaluations, adapting techniques to meet diverse needs.
- Communicated regularly with parents and guardians regarding student progress.
- Communicated student progress to parents and teachers through written progress reports and direct conversations.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Created a positive learning environment that was conducive to student success.
- Encouraged students to ask questions and participate in discussions.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
Seasonal Sales Associate
Oshawa Center
Oshawa
01.2023 - 12.2023
- Assisted customers with online orders and product recommendations during Christmas season.
- Maintained cleanliness on sales floor while greeting and assisting customers.
- Executed theft prevention protocols to safeguard merchandise in high-volume environment.
- Restocked products regularly to ensure availability for customer needs and preferences.
- Developed promotional strategies to increase sales volume.
- Described merchandise and explained use, operation and care.
Sales Associate
Giant Tiger
Oshawa
05.2022 - 05.2023
- Provided effective customer service by answering calls and resolving customer issues.
- Maintained organization of floor and products while assisting customers with recommendations.
- Utilized exceptional multitasking skills to ensure efficient product location for customers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Honours Arts - Forensic Psychology
Ontario Tech University
Oshawa, ON10.2024
Skills
- Organizational skills
- Written and verbal communication
- Team collaboration
- Attention to detail
- Data entry proficiency
- YLS assessments
- Crisis intervention
- Behavioral assessments
- Data entry
- Customer service
- Effective communication
- Positive reinforcement
- Clinical documentation
- Child advocacy
- Case management
- Trauma-informed care
- Goal setting
- Analytical thinking
- Research reporting
- Research support
- Research assistance
Certification
- Crisis Intervention Training, 01/01/24
- CPR/AED Level C, 01/01/24
- Whims Certificate, 01/01/24
- HIV Basic Knowledge Certificate, 01/01/24
- Hepatitis C Basic Knowledge Certificate, 01/01/24
- Mindsight Certificate, 01/01/23
Highlights Of Skills
- Strong organizational skills demonstrated when multitasking and managing a high volume of tasks as an efficient Administrative Assistant.
- Exceptional written and verbal communication skills developed by regularly responding to emails and phone inquiries and conducting client information for intakes.
- Ability to work independently and as part of a team while being considerate of target outcomes as a result of working with interdisciplinary services.
- Uses precise attention to detail when completing 100+ data entry tasks pertaining to confidential client information.
Timeline
Summer Child and Youth Worker
Durham Family Court Clinic
07.2024 - Current
Administrative Assistant
Durham Catholic Family Services
06.2023 - 07.2024
Tutor
Sylvan Learning
05.2023 - 06.2024
Seasonal Sales Associate
Oshawa Center
01.2023 - 12.2023
Sales Associate
Giant Tiger
05.2022 - 05.2023
Bachelor of Honours Arts - Forensic Psychology
Ontario Tech University
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