Mavy Roman
Norwalk
Summary
Results-driven administrative assistant with expertise in data accuracy, medical billing, and HIPAA regulations. Focused on ensuring efficient operations and improving customer satisfaction through effective communication and meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Midcities IPA
Bellflower, CA
01.2022 - Current
- Coordinated scheduling for meetings and appointments, optimizing time management.
- Managed correspondence, ensuring timely responses to inquiries.
- Developed and maintained filing systems for efficient document retrieval.
- Assisted in preparing reports, enhancing data accuracy and presentation.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Participated in staff trainings to enhance team performance in medical billing operations consistently.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
Dispatcher Office Assistant
Accent Plumbing
South Gate, CA
01.2022 - 01.2023
- Coordinated scheduling of plumbing service calls to optimize technician routes and minimize response times.
- Managed documentation and data entry for service requests, ensuring accuracy and timely processing.
- Assisted in training new staff on office procedures and software systems to enhance team efficiency.
- Streamlined communication between customers and technicians, improving customer satisfaction ratings.
- Developed tracking systems for inventory management, reducing delays in parts availability.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Medical Office Assistant
Community Pediatrics
11.2020 - 01.2022
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Facilitated communication between medical staff, patients, and families for effective care delivery.
- Streamlined office procedures to enhance efficiency and reduce wait times for patients.
- Trained new staff on office protocols and EHR usage to ensure consistency in operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
Medical Office Assistant
Hyuk Lee MD OBGYN
Bellflower, CA
11.2008 - 03.2020
- Conducted inventory management for medical supplies, ensuring adequate stock levels at all times.
- Implemented patient follow-up processes to improve appointment adherence and satisfaction rates.
- Led initiatives to enhance patient engagement through educational materials and resources provided during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
Education
High School Diploma -
Norwalk High School
NorwalkSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- HIPAA compliance
- Insurance verification
- ICD-10 proficiency
- CMS-1500 form completion
- Medicare and medicaid billing
- Claim submission
- Appeals processing
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Midcities IPA
01.2022 - Current
Dispatcher Office Assistant
Accent Plumbing
01.2022 - 01.2023
Medical Office Assistant
Community Pediatrics
11.2020 - 01.2022
Medical Office Assistant
Hyuk Lee MD OBGYN
11.2008 - 03.2020
High School Diploma -
Norwalk High School