Mavrick Savard
Wireless Sales Representative
Grande Prairie,AB
Summary
Outgoing Wireless Sales Associate offering 10 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Wireless Sales Representative
Expert Mobile Communications
Grande Prairie, AB
06.2020 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Cold-call prospective clients to close new business.
- Maintain current accounts and deliver quality service efficiently.
- Stay knowledgeable about cellular and two-way communications products.
- Keep current on any businesses in the area that require mobile communications, GPS tracking, or TELUS Simple Wireline/FFH.
Sales Representative
Bell
Grande Prairie, AB
01.2020 - 06.2020
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Retail Sales Manager
Bragg Communications, Eastlink
Grande Prairie, Alberta
01.2019 - 01.2020
- De-escalate client interactions.
- Schedule and approve time for a team of 4-6.
- Stay knowledgeable about cellular and wireline products and offerings and train staff as necessary.
- Order products and supplies for the kiosk.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Wireless Sales Representative
Expert Mobile Communications
Grande Prairie, Alberta
01.2018 - 01.2019
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Cold-call prospective clients to close new business.
- Maintain current accounts and deliver quality service efficiently.
- Stay knowledgeable about cellular and two-way communications products.
- Keep current on any businesses in the area that require mobile communications, GPS tracking, or TELUS Simple Wireline/FFH.
- Rental Desk coverage (When the Rental Clerk was on lunch, vacation or sick, I was the one to take orders and call clients for billing information).
Sales Representative
Custom Communications
Grande Prairie, Alberta
01.2017 - 01.2018
- Teaching clients on how to properly use their devices and services
- Keeping up to date on the latest wireless news and watching competition
- Meeting and surpassing targets set by the company
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
Glentel Inc
Grande Prairie, Alberta
01.2016 - 01.2017
- Assisting new and existing clients find products to suit their needs.
- Delivering quality service that members expect.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Representative
Custom Communications
Grande Prairie, Alberta
01.2015 - 01.2016
- Teaching clients on how to properly use their devices and services
- Keeping up to date on the latest wireless news and watching competition
- Meeting and surpassing targets set by the company
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Cellphone Sales Consultant
Future Shop
Grande Prairie, Alberta
01.2013 - 01.2015
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
Education
Business Administration Certificate - Business
Grande Prairie Regional College
Grande Prairie, AB 09.2012 - 04.2013
High School Diploma -
Beaverlodge Regional High School
Beaverlodge, AB 01.2004 - 01.2007
Skills
Product line knowledge
Customer interaction
Sales goal setting
Cash register operation
Microsoft applications proficiency
Training and Development
Critical Thinking
Good Telephone Etiquette
Teamwork and Collaboration
Written Communication
Data Entry
Active Listening
Timeline
Wireless Sales Representative
Expert Mobile Communications
06.2020 - Current
Sales Representative
Bell
01.2020 - 06.2020
Retail Sales Manager
Bragg Communications, Eastlink
01.2019 - 01.2020
Wireless Sales Representative
Expert Mobile Communications
01.2018 - 01.2019
Sales Representative
Custom Communications
01.2017 - 01.2018
Sales Associate
Glentel Inc
01.2016 - 01.2017
Sales Representative
Custom Communications
01.2015 - 01.2016
Cellphone Sales Consultant
Future Shop
01.2013 - 01.2015
Business Administration Certificate - Business
Grande Prairie Regional College
09.2012 - 04.2013
High School Diploma -
Beaverlodge Regional High School
01.2004 - 01.2007