Mavis Li

Administrative aspects:

• Greeted and welcomed visitors in a friendly and polite manner.
• Handled incoming calls and directed phone calls to the right person.
• Managed incoming mails and packages.
• Responded to and organized general emails.
• Provided online customer service and support through multiple platforms and inter-systems.
• Carried out administrative duties such as printing, filing, scanning, copying, binding, assembling, etc.
• Processed payment and transaction, and distributed the receipts for accounting purposes.
• Maintained inventory of office supplies and placed orders when necessary.
• Provided administrative support for the marketing team including scheduling meetings and managing calendars.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked with cross-functional teams to achieve goals.
• Fill the crack whenever there is a need.

Marketing part:

• Familiar with the business structure and products so that I provided an exceptional buying experience to the clients or walk-in customers.
• Created spreadsheets in Microsoft Excel for creating customer profiles and sales reporting.
• Collaborated with graphic designers to create visuals that support marketing objectives.
• Supported the marketing manager in announcing marketing strategies and updating product information.
• Established long-term relationships with clients and created a file that records all clients' preferences and buying habits.
• Assists the marketing manager in organizing promotional events, such as holiday events, company anniversaries, and product launches.

• Used to prioritize side tasks or rush orders, ever in a high-volume work environment.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Operated POS terminals to input orders, split bills and calculate totals.
• Handled different tasks, for example, brewed tea, restocked inventory, prepared drinks, ordered supplies, and processed payment.
• Trained new staff to meet the job position requirements before starting work.

• I used to do brief market research before deciding on a new group sale to prevent repetition and high competition.
• Updated Facebook home page and social media profiles to reflect proactive strategies, and engage customers.
• Conducted group delivery marketing strategy through Facebook and took responsibility for all short-term promotions as a proportion of financial support for the restaurant during the pandemic.
• I took advantage of Word and Excel to manage online orders and collect customer information so as to provide an effective and influential delivery.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• At the end of the last group sale, we have helped the business reach around $10k in turnover from the online order and delivery service.