Ma Veronica Abesamis

• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
• Created detailed calendars for staff members to support deadline management and milestone achievement.
• Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Interacted with customers by phone, email, or in-person to provide information.
• Reconciled account files and produced monthly reports.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Organized, facilitated and participated in community service efforts.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Provided administrative support by maintaining complete patient documents.
• Partnered with clinic staff to manage patient satisfaction.
• Served as first point of contact with new and returning patients.
• Coordinated patient care services with staff, physicians, patients and other practice departments.
• Developed and executed standards and objectives to promote corporate vision.
• Verified patients had positive experience by providing exemplary customer service.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Aided colleagues, managers, and customers through regular communication and assistance.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Managed team petty cash, purchase orders and account transactions.
• Processed purchase orders, service contracts and financial reports.
• Drafted and distributed invoices for outstanding payments.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Reconciled account files and produced monthly reports.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Data entry for admission and discharged patient through Med-Ecare application
• Verified Health cards through IVR system
• Called Doctor’s offices for patient verification
• Processed records quickly to avoid delays and keep workflows running smoothly.
• Audited and reviewed patient information via EMR management to verify accuracy and completeness.
• Located, retrieved, sent and scanned medical record data.
• Copied medical records and performed various clerical tasks as required.
• Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
• Used electronic health record system to scan, index and input over at least a hundred documents.
• Used medical center hardware and software to produce required reports.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Maintained accuracy, completeness, and security for medical records and health information.
• Tracked and monitored requests for medical records release.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Followed exact procedures for handling transfers and other releases of medical records.

• Scheduled, rescheduled, and canceled appointments for

Pre-op patients.

• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Reviewed and sent medical records to other physicians upon request.
• Managed appointments, registrations and patient relations in buy outpatient office.
• Pulled charts and prepared for nurse and doctor assessment.
• Verified benefits and worked with insurance companies to obtain payments.
• Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Received calls through Quality Rocket and ODCC phone system
• Delivered verbatim scripts for portions of survey.
• Maintained participants' engagement throughout short or medium-length questionnaires.
• Followed strict guidelines for obtaining consistent unbiased data.
• Maintained confidentiality of procedures, scripts and respondent information.
• Gathered data and insights from participants during telephone interviews.
• Followed call center protocols when notifying participants of call purpose and use of information.
• Documented records of call information.
• Completed surveys by rechecking contact information before ending each call.
• Coded data from participant interviews.

• Pulled charts and prepared for nurse and doctor assessment.
• Verified benefits and worked with insurance companies to obtain payments.
• Reviewed and sent medical records to other physicians upon request.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Oversaw office records and maintained strict document control.
• Managed appointments, registrations and patient relations in busy Outpatient office.
• Kept high average of performance evaluations.

• Processed forms required for insurance approvals for scheduled procedures and office visits.
• Used electronic systems to enter provider orders and retrieve test results.
• Answered high volume of telephone calls and directed callers to appropriate personnel.
• Registered patients and completed associated paperwork for accurate records.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

• Explained imaging procedures to patients, offering comfort and assistance.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Followed up with patients to reschedule missed appointments.
• Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
• Coordinated with other healthcare personnel to deliver quality patient care.
• Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.