Maverick Summers
London,ON
Summary
Forward-thinking team player skilled at coordinating with departments efficiently to meet goals. Possesses strong technical aptitude with exceptional skills in creative solutioning, project planning, and cross-team collaboration. Drives innovation through anticipatory problem-solving and empathetic thinking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Live Ops Specialist
Big Viking Games
04.2022 - 01.2023
- Improved performance of several content packages by 80% through creative packaging, branding and marketing
- Maintained cloud-based digital content archive utilizing proprietary software
- Designed new automated content release software
- Updated and maintained digital onboarding guide, standardizing our workflows and expediting training for new hires
- Collaborated with Art, Design, Developers, Community, QA and Product teams, improving organizational efficacy
- Successfully utilized time management to lead Live Operations and in-game marketing for multiple GaaS
- Oversaw content daily pipeline of 30+ items coordinating design, pricing, configuration and marketing
- Addressed resource deficits through creative solutioning
- Review quality of deliverables, coordinating with Design and Production teams to proactively address concerns
- Implemented Agile Project Management artifacts and events, resulting in improved communication
- Key stakeholder for cross-departmental projects, balancing short-term performance with potential for long-term scaling contingent on adoption
- Provide regular coaching to direct reports, aligning their career goals with organizational goals
Live Ops Specialist
Big Viking Games
04.2019 - 04.2022
- Designed and implemented 1000s of items for content-based expansions, balancing budget and quality
- Digested data insights into creative and actionable marketing strategies, maximizing ROI
- Configured 100s of in-game features using proprietary tooling while providing opportunities to refine content pipelines
- Onboarded new hires in newly established remote-work setting
- Constructed interactive onboarding guide, reducing onboarding time by 50%
- Coordinated asset revisions to ensure deliverables adhered to quality standards
- Resolved conflicts and negotiated mutually beneficial agreements calmly between parties
Player Support Specialist
Big Viking Games
12.2017 - 04.2019
- Translated player feedback into actionable initiatives for Dev, Community, and Live-Ops teams
- Provided over 50 clear and concise responses to player inquiries daily
- Brainstormed new content for in-game events
- Built over 15 auto-reply templates for common customer concerns, resulting in time-savings and standardized customer experiences
- Attended cross-team meetings, distilling learnings to peers
Education
Bachelor of Arts - Sociology
Western University
London, Ontario2014
Skills
- Tech-Savvy
- Flexible and Adaptable
- Customer Experience
- Process Development Driven
- Communication and Coordination
- Critical Thinking
- Team Player
- Creative Problem-Solving
- Project Management
- Proficient in Atlassian, Google and Office Suites
- Remote Work Enabled
- Adept with Proprietary Software
Accomplishments
- Scoped, designed and implemented multiple tooling improvements, which streamlined our asset-management process and enabled further marketing opportunities
- BVG Game Jam 2022 Winner for Best Writing
- Peer-Voted BVG "Culture Champ" in 2018 and 2022
- Introduced engaging new products and packages for a decade-old product
- Proactively launched new goal-setting framework for direct reports with great success
- Increased Revenue on several long-standing release types
- Launched new On-Call policy
- Built new product pipeline, coordinating with multiple teams to ensure implementation yielded multi-faceted results
Certification
- Certified Professional Scrum Master, Scrum.org - 2022
- Modern Leadership Certificate, Weird Is Nrml - 2021
Timeline
Lead Live Ops Specialist
Big Viking Games
04.2022 - 01.2023
Live Ops Specialist
Big Viking Games
04.2019 - 04.2022
Player Support Specialist
Big Viking Games
12.2017 - 04.2019
Bachelor of Arts - Sociology
Western University
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