Mauvera Bakht
Milton,Ontario
Summary
High-performing Senior Business Management Analyst with a proven ability to drive process improvements, implement systems, and optimize financial operations. Skilled in analyzing data to uncover opportunities and inform strategic decisions. Adept at collaborating with cross-functional teams, managing stakeholder expectations, and translating business needs into actionable solutions. Recognized for leadership, exceptional communication, and the ability to deliver value-driven outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Business Management Analyst
TD Canada Trust
Toronto, Ontario
06.2023 - Current
- Led Reporting Enhancements by designing and automating financial and resource reports, significantly improving data accuracy and operational efficiency across all segments within Customer Platforms.
- Collaborated with Senior Leaders to align on goals, prioritize projects, and set clear timelines, ensuring seamless execution of key initiatives.
- Analyzed Financial & Operational Data to uncover trends, identify issues, and provide strategic recommendations that drive continuous improvement and product development.
- Developed Comprehensive Impact Reports for multiple segments, streamlining cross-departmental communication and ensuring alignment with business objectives.
- Trained Teams on New Systems & Processes, driving adoption and maximizing the impact of new tools to enhance operational performance.
- Earned a strong reputation for delivering high-quality results under pressure while managing complex, high-priority projects. Recognized with a “Quality High” year-end performance rating, highlighting consistent excellence and high impact in the role.
Resource Officer III
TD Canada Trust | Ready Advice Centre
Toronto, ON
06.2021 - 06.2023
- Generated Reports & Analyzed Key Metrics to evaluate operational performance and identify opportunities for improvement.
- Resolved High-Risk Issues using technical expertise and experience to analyze situations and determine optimal solutions.
- Served as a Subject Matter Expert (SME), taking initiative in training and guiding team members on complex technical processes and procedures.
- Monitored Business & Market Trends, collecting and analyzing data to inform strategic decisions.
- Provided In-Depth Training & Mentorship to new hires on policies, procedures, and compliance, with regular follow-ups to ensure knowledge retention.
- Collaborated with Teams to implement service initiatives and drive team objectives, ensuring alignment with business goals.
Advice Centre Advisor
TD Canada Trust | Ready Advice Centre
Toronto, ON
09.2020 - 06.2021
- Resolved High-Risk Issues & Escalations by leveraging technical expertise, sound judgment, and comprehensive analysis to assess all possible solutions.
- Stayed Informed on Financial Products & Industry Trends, ensuring compliance with bank policies and industry regulations.
- Proactively Identified & Managed Risks, quickly escalating issues and ensuring timely interventions for heightened reviews as needed.
- Contributed to Program Evaluation & Reporting, analyzing multiple data sources to track, assess, and report the impact of initiatives.
- Provided Training & Mentorship to team members, fostering a culture of collaboration, effectiveness, and diversity.
- Took Initiative by volunteering for additional responsibilities and participating in committees to drive continuous improvement within the department.
Senior Personal Banking Associate
TD Canada Trust | Davisville Branch
Toronto, ON
09.2017 - 09.2020
- Trained and Mentored team members on procedures, compliance standards, and performance strategies, fostering a culture of continuous improvement.
- Served as MCE (Manager, Customer Experience) for the branch and temporarily transferred to support a second location, ensuring seamless operations and customer satisfaction.
- Collaborated in Financial Planning by assisting in the development and execution of personalized financial strategies for clients.
- Managed Escalations effectively, delivering knowledgeable support and professional service to resolve issues and protect the bank’s reputation.
- Ensured Facility Security by monitoring customer behavior and adhering to established protocols to safeguard individuals and assets.
- Optimized Operational Efficiency through expertise in opening and closing procedures, contributing to the branch's overall operational excellence.
Customer Service Representative
TD Canada Trust | Runnymede Branch
Toronto, ON
07.2016 - 09.2017
Education
Investment Funds in Canada - IFIC
CSI
Toronto, ONBusiness Management Program - Marketing Management
Ryerson University
Toronto, ONReferences
References available upon request
Timeline
Senior Business Management Analyst
TD Canada Trust
06.2023 - Current
Resource Officer III
TD Canada Trust | Ready Advice Centre
06.2021 - 06.2023
Advice Centre Advisor
TD Canada Trust | Ready Advice Centre
09.2020 - 06.2021
Senior Personal Banking Associate
TD Canada Trust | Davisville Branch
09.2017 - 09.2020
Customer Service Representative
TD Canada Trust | Runnymede Branch
07.2016 - 09.2017
Investment Funds in Canada - IFIC
CSI
Business Management Program - Marketing Management
Ryerson University