Mauryavi Mehta
London,ON
Summary
Dedicated professional providing skills to prioritize and multi-task in fast-paced working environment. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Advisor Compensation and Support Specialist
Canada Life
London, Ontario
10.2024 - Current
- Review and process advisor benefits, payroll deductions, and garnishments.
- Investigate and resolve errors or discrepancies in payroll processing.
- Respond to advisor’s inquiries regarding payroll issues such as taxes, deductions or loan payments.
- Manage time effectively to ensure tasks are completed on schedule and deadlines are met.
- Provide training to new payroll department staff on payroll systems and procedures.
- Analyze current processes and identify opportunities for improvement within the department's workflow.
- Collaborate with other teams within the organization to ensure timely completion of tasks.
Sr.Customer Service Representative
Canada Life
London, Ontario
10.2023 - 10.2024
- Resolved insurance and investment inquiries promptly using various systems and software.
- Provided accurate responses to customers while maintaining highest level of customer service.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with other teams such as Traditional Administrative Processing Team (TAP REGINA) within the organization to process name changes, beneficiary changes, and address changes.
- Mentored new hire team members and managed employee relationships.
Customer Service Representative
Canada Life
London, Ontario
02.2023 - 10.2023
- Engaged with customers and advisors to understand their insurance needs, resolve issues, and answer product questions.
- Received incoming calls, accessed customer account information and provided accurate and updated answers to all inquiries.
- Verified customer information prior to addressing account issues to support system security.
- Remained calm, composed and polite to deescalate aggressive customer behavior.
- Met and exceeded daily service quality and performance goals.
- Educated customers by explaining complex details in easy-to-understand terminology.
Assignment Coordinator
Paramed Home Health Care
London, Ontario
08.2021 - 01.2023
- Created and maintained care schedule for Personal Support Worker, Home Support Worker and Nurses to support continuity of client's care
- Entered all relevant patient and staff information into the scheduling system, produced schedules and reports on a regular basis upon request of supervisor
- Entered all relevant patient and staff information into the scheduling system, produced schedules and reports on regular basis upon request of supervisor
- Created a brief report of staffing changes and communicated with all the staff with the frequent updates
- Received daily new referrals/intake information from funders and private patients
- Collaborated with accounting to ensure accurate and timely billing and payroll functions
- Coordinated with other supervisors, combining group efforts to achieve goals.
Ambulatory Clerk
London Health Sciences Centre
London, Ontario
06.2021 - 08.2021
- Assisted with daily operations and administration
- Registered client's information for COVID - 19 vaccinations
- Confirmed client's booking appointments
- Provided excellent customer service to ensure satisfaction.
Fulfillment Associate
Walmart Canada
London, Ontario
05.2021 - 08.2021
- Unloaded incoming trucks and properly staged inventory for processing
- Received and reviewed new orders, located requested merchandise and promptly initiated processing
- Moved merchandise using forklifts, pallet jacks and hand trucks
Operation Theatre and Anesthesia Technician
CIMS Hospital
Ahmedabad , Gujarat
07.2018 - 08.2019
- Adjusted and monitored injectable and inhaled anesthesia and sedation by thoroughly assessing vitals and health of patients
- Assisted post-operative patients with acute pain management in line with established safety and medicine administration protocols
- Provided airway management interventions, tracheal intubation and ventilatory support
Education
Post-Graduate Certificate - Office Administration-Health Services
Fanshawe College of Applied Arts And Technology
London, ONBachelor of Science - Operation Theatre And Anesthesia Technology
Sardar Patel University
Anand, GJSkills
- Fasat, Quick Deposit, Balancing, Sibel, Tax Utility, Repnet, Unitrax, Mainframe and OnBase
- Microsoft Office 365
- Customer Service
- Cross functional coordination
- Time Management
- Problem-solving
- Decision-making
- Multitasking Abilities
- Effective Communication
Timeline
Advisor Compensation and Support Specialist
Canada Life
10.2024 - Current
Sr.Customer Service Representative
Canada Life
10.2023 - 10.2024
Customer Service Representative
Canada Life
02.2023 - 10.2023
Assignment Coordinator
Paramed Home Health Care
08.2021 - 01.2023
Ambulatory Clerk
London Health Sciences Centre
06.2021 - 08.2021
Fulfillment Associate
Walmart Canada
05.2021 - 08.2021
Operation Theatre and Anesthesia Technician
CIMS Hospital
07.2018 - 08.2019
Post-Graduate Certificate - Office Administration-Health Services
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Operation Theatre And Anesthesia Technology
Sardar Patel University