Maurizio Zin
Bolton,ON
Summary
Accomplished Operations Manager with a proven track record at Universal Building Services, enhancing operational efficiency and customer satisfaction. Expert in inventory control and team leadership, I increased revenue by implementing strategic business initiatives. Skilled in fostering client relationships and decision-making, I consistently deliver results beyond expectations.
Overview
35
35
years of professional experience
Work History
Operations Manager
Universal Building Services
03.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Owner/Operator
Photo Place Studios
01.1995 - 12.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
Customer Service Representative
Sears Canada
09.1989 - 12.1995
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma - Business Administration
Humber College
Toronto, ON04.1993
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Management
- Customer Relationship Management
- Client Relationships
- Inventory Control
- Schedule Management
Languages
Italian
Native or Bilingual
Timeline
Operations Manager
Universal Building Services
03.2018 - Current
Owner/Operator
Photo Place Studios
01.1995 - 12.2017
Customer Service Representative
Sears Canada
09.1989 - 12.1995
Diploma - Business Administration
Humber College
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