Maurizio Cacciamani
San Diego
Summary
Proven leader and quick learner, adept at fostering teamwork and collaboration. At La Taverna Italian Restaurant, I significantly reduced staff turnover and enhanced customer satisfaction through efficient management and exceptional service skills. Skilled in cash handling and maintaining cleanliness, my focus on achievements and proactive problem-solving drives organizational success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Food Runner
The Inn - Lilian's Restaurant
Rancho Santa Fe
11.2024 - Current
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Ensured compliance with health code regulations related to food storage temperatures.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Resolved guest complaints to maintain complete customer satisfaction.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Checked all dishes before delivering them to ensure quality standards were met.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Removed dishes and glasses from tables for cleaning.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Maintained a clean and organized work area throughout shift operations.
Food Runner-busser
Allegro Ristorante Little Italy
04.2024 - 12.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
Manager in Charge
La Taverna Italian Restaurant
01.2021 - 04.2024
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
Food and Beverage Supervisor
Stella Italianfare UTC La Jolla
07.2015 - 11.2020
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Hotel Manager
Small Luxury Hotel Roma
12.2010 - 03.2015
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Food and Beverage Supervisor
La Teglia Pizzeria
02.2007 - 12.2010
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Banking Specialist
Banca Intesa SanPaolo
03.1992 - 08.2009
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Helped customers prepare documents required to complete transactions and process requests.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
Education
High School Diploma -
Aldo Moro Institute
Roma06.1986
Skills
- Dining room assistance
- Anticipating customer needs
- Server support
- Strong work ethic
- Team collaboration
- Restaurant etiquette
- Supply restocking
- Fine dining experience
Languages
3,5
Skills
Quick Learner
Certification
- California Food Handler Certificate
Timeline
Food Runner
The Inn - Lilian's Restaurant
11.2024 - Current
Food Runner-busser
Allegro Ristorante Little Italy
04.2024 - 12.2024
Manager in Charge
La Taverna Italian Restaurant
01.2021 - 04.2024
Food and Beverage Supervisor
Stella Italianfare UTC La Jolla
07.2015 - 11.2020
Hotel Manager
Small Luxury Hotel Roma
12.2010 - 03.2015
Food and Beverage Supervisor
La Teglia Pizzeria
02.2007 - 12.2010
Banking Specialist
Banca Intesa SanPaolo
03.1992 - 08.2009
High School Diploma -
Aldo Moro Institute
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