Maurissa Amezcua
Fresno
Summary
Experienced customer service representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. My ability to handle diverse office tasks, coupled with telephone and customer service expertise, positions me as an ideal candidate for an office role. Committed to maintaining professionalism, organization, and efficiency in all office-related responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
TTEC
10.2021 - Current
- Assist consumers through telephone calls and live chat.
- Actively listen to consumers, handle concerns quickly and escalate major issues to escalation team.
- Assist consumers in completing enrollment, verifying eligibility, and resolving any issues or concerns related to their health and dental plans.
- Conduct thorough manual verifications of consumer information to ensure data accuracy and compliance with company policies and procedures.
- Participate in team meetings and training sessions to stay informed about updates and changes.
- Maintain consumer's account information and assist with updating any changes reported to case.
Cashier
Target
11.2020 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Book Seller
Barnes & Noble
02.2018 - 07.2020
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with placing book orders by phone or in person.
- Distributed work equipment among coworkers e.g. radios, product scanners.
Education
Bachelor of Arts - Sociology
California State University - Fresno
Fresno, CA05.2024
Associate of Arts - Sociology
Fresno City College
Fresno, CA05.2022
High School Diploma -
University High School
Fresno05.2016
Skills
- Financial Transactions
- Administrative and Office Support
- Collaborative Environments
- Live Chat Experience
- Call Center Experience
- Microsoft PowerPoint, Excel, and Word
- Manual Verifications
- Strong Telephone Etiquette
- Trained in Salesforce
- Technology Proficiency
- Organization
- De-Escalation Techniques
Volunteer Work
Fresno State Chicano Latino Commencement
05/2010 - 05/2015
- Assisted in gathering student information to input in the database for student's onstage cards
- Directing students to line up and be ready to walk on stage
- Organized sashes, program booklets, and reading cards for students
- Helped in the reception area e.g. setting up tables, chairs, and greeting guests
- Passed out programs, name cards, and sashes
Certification
Applied Research | Expected in 05/2024
Timeline
Customer Service Representative Agent
TTEC
10.2021 - Current
Cashier
Target
11.2020 - 10.2021
Book Seller
Barnes & Noble
02.2018 - 07.2020
Bachelor of Arts - Sociology
California State University - Fresno
Associate of Arts - Sociology
Fresno City College
High School Diploma -
University High School
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