Maurine Hankey
Fort Saskatchewan,AB
Summary
I have had several years of work experience dealing with the public sector requests and solving their problems with clear and concise information. The knowledge has given a understanding of what is required in all levels of communication.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Johnson
Sherwood Park, Alberta
09.2007 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided customers with information regarding plan features, pricing, and availability.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Processed payments received from clients promptly according to established procedures.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Maintained accurate records of all insurance transactions using computer software systems.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
- Monitored clients' insurance coverages to ensure changing needs were met
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Insurance Agent
Millennium insurance
Sherwood Park, AB
09.2004 - 10.2007
- Provided comprehensive advice on insurance policies, coverage options, and rates to customers.
- Created marketing materials that highlighted key benefits of various insurance plans.
- Maintained up-to-date knowledge of changing regulatory requirements related to insurance products.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Maintained up-to-date knowledge of industry trends and regulations.
- Provided advice to customers on insurance-related matters.
- Participated in training sessions aimed at improving product knowledge.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
Insurance Representative
Marsh private clientvservices
Edmonton , Alberta
11.1994 - 09.2004
Education
High School Diploma -
Goodsoil High School
Goodsoil, SK06-1977
CAIB 1, 2 4 - Manitory To Up Date Several Insurance Classes Per Year
Grant McEwen
Edmonton , AlbertaSkills
- Data Collection
- Product knowledge
- Account Management
- Client Retention
- Customer Service
Timeline
Customer Service Representative
Johnson
09.2007 - Current
Senior Insurance Agent
Millennium insurance
09.2004 - 10.2007
Insurance Representative
Marsh private clientvservices
11.1994 - 09.2004
High School Diploma -
Goodsoil High School
CAIB 1, 2 4 - Manitory To Up Date Several Insurance Classes Per Year
Grant McEwen