Mauricio Hideki Makuta
Dieppe,NB
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Truck Offloader
Kent Building Supplies
02.2024 - Current
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
- Supported warehouse supervisors in conducting periodic audits of stock levels by providing accurate information on incoming shipments and current inventory status.
- Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
- Used barcode scanners and other technology to track and document cargo information.
- Used computers to enter data, track shipments and maintain records of products.
- Verified quantity and description of materials received by checking merchandise against packing list.
Material Handler
Kent Building Supplies
07.2023 - 02.2024
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Support Analyst
Christian Congregation Church
01.2014 - 06.2023
- Supported users with software, hardware and network issues.
- Implemented process improvements.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Performed remote support tasks to troubleshoot issues on software via TeamViewer.
- Assisted with the development of internal tools designed to streamline support workflows and enhance overall productivity.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Installed malware to protect software from virus and cyber attacks.
- Communicated with clients to verify roots and causes of computer problems.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in implementing SaaS software and developed and provided training for end users.
Education
Diploma - Information Technology And Management
UNIP Universidade Paulista
Brazil12.2012
Skills
- Application support
- Remote Support
- Software Knowledge
- Application installations
- Problem-Solving
- Attention to Detail
- User Training
- Teamwork and Collaboration
- Customer Communication and Empathy
- User Support
- Microsoft Windows and Microsoft 365
- Data Recovery
Languages
English
Full Professional
Portuguese
Native or Bilingual
Japanese
Professional Working
Certification
- Python (in progress)
- Web Development (in progress)
- French language (in progress)
- iOS application development
- AutoCad
Hobbies
In my free time I like to play violin, guitar, learn new programming languages, new technologies, new languages.
Timeline
Truck Offloader
Kent Building Supplies
02.2024 - Current
Material Handler
Kent Building Supplies
07.2023 - 02.2024
Support Analyst
Christian Congregation Church
01.2014 - 06.2023
Diploma - Information Technology And Management
UNIP Universidade Paulista
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