MAURICIO SOSA
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent
AIR CANADA
2000 - Current
- Handled customer complaints, ensuring resolution and satisfaction through effective communication.
- Assisted customers with inquiries and provided information on products and services.
- Processed orders and managed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service processes and improve service delivery.
- Maintained knowledge of company policies to address customer concerns efficiently.
- Documented customer interactions to ensure consistent follow-up and record-keeping.
- Supported training initiatives for new staff on customer service protocols and best practices.
Education
High School Diploma -
Queen Elizabeth Senior Secondary
Surrey, BCSkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Multitasking and organization
- Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent
AIR CANADA
2000 - Current
High School Diploma -
Queen Elizabeth Senior Secondary