Mauricio Cruz

• Developed strong relationships with consumer customers and small-to-medium-sized businesses, identifying their connectivity needs and offering customized Verizon products and services.

• Negotiated contracts, pricing, and service agreements to drive revenue growth and customer retention.

• Delivered consultative sales strategies, optimizing clients’ mobile, data, and security solutions to improve efficiency and productivity.

• Consistently exceeded sales quotas and customer satisfaction targets through proactive account management and strategic problem-solving.

• Played a key role in transforming the store’s SMB mix from a low-performing segment to a significant revenue driver by actively identifying and engaging potential business clients.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problem solving.
• Provided first-rate service to all customers and potential customers.