Mauricio Cervantes
Surrey,BC
Summary
Responsible, passionate, and determined professional with a strong initiative and a quick ability to learn and excel in any task. My work experience, although brief, has allowed me to develop exceptional skills in problem-solving, multitasking, and providing exceptional customer service based on customers' needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Popeye's Louisiana Kitchen
Naucalpan de Juárez, Estado de México
11.2023 - 02.2024
- Provided exceptional customer service by managing cash register transactions.
- Prepared and assembled menu items, including sandwiches, sides, and salads, while maintaining high food safety and quality standards.
- Packaged food for delivery and efficiently operated kitchen equipment for frying and cooking.
- Performed cleaning and sanitation tasks to uphold a clean, organized work environment.
LG Electronics Retailer
LG Electronics
Naucalpan de Juárez, Estado de México
09.2021 - 09.2022
- Identified customer needs to recommend the most suitable products, enhancing the shopping experience and driving sales.
- Acquired in-depth knowledge of products to provide accurate and effective information to customers, ensuring their confidence in purchasing decisions.
- Built strong customer relationships by actively listening and offering personalized solutions, contributing to customer satisfaction and loyalty.
Education
Diploma - Criminology
Douglas College
New Westminster, BC09-2026
High School Diploma -
Preparatoria Contemporánea CUDEC
Tlalnepantla, Méx.07-2021
Skills
- Product knowledge
- Customer service
- Teamwork
- Attention to detail
- Time management
- Organizational skills
- Problem-solving
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Serving It Right Certificate
- Food Handler Certification
Timeline
Customer Service Associate
Popeye's Louisiana Kitchen
11.2023 - 02.2024
LG Electronics Retailer
LG Electronics
09.2021 - 09.2022
Diploma - Criminology
Douglas College
High School Diploma -
Preparatoria Contemporánea CUDEC