Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mauricio Cervantes

Surrey,BC

Summary

Responsible, passionate, and determined professional with a strong initiative and a quick ability to learn and excel in any task. My work experience, although brief, has allowed me to develop exceptional skills in problem-solving, multitasking, and providing exceptional customer service based on customers' needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Popeye's Louisiana Kitchen
Naucalpan de Juárez, Estado de México
11.2023 - 02.2024
  • Provided exceptional customer service by managing cash register transactions.
  • Prepared and assembled menu items, including sandwiches, sides, and salads, while maintaining high food safety and quality standards.
  • Packaged food for delivery and efficiently operated kitchen equipment for frying and cooking.
  • Performed cleaning and sanitation tasks to uphold a clean, organized work environment.

LG Electronics Retailer

LG Electronics
Naucalpan de Juárez, Estado de México
09.2021 - 09.2022
  • Identified customer needs to recommend the most suitable products, enhancing the shopping experience and driving sales.
  • Acquired in-depth knowledge of products to provide accurate and effective information to customers, ensuring their confidence in purchasing decisions.
  • Built strong customer relationships by actively listening and offering personalized solutions, contributing to customer satisfaction and loyalty.

Education

Diploma - Criminology

Douglas College
New Westminster, BC
09-2026

High School Diploma -

Preparatoria Contemporánea CUDEC
Tlalnepantla, Méx.
07-2021

Skills

  • Product knowledge
  • Customer service
  • Teamwork
  • Attention to detail
  • Time management
  • Organizational skills
  • Problem-solving

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • Serving It Right Certificate
  • Food Handler Certification

Timeline

Customer Service Associate

Popeye's Louisiana Kitchen
11.2023 - 02.2024

LG Electronics Retailer

LG Electronics
09.2021 - 09.2022

Diploma - Criminology

Douglas College

High School Diploma -

Preparatoria Contemporánea CUDEC
Mauricio Cervantes