MAURICE RANDOLPH
Oakland
Summary
Accomplished banking leader with 11 years of experience in multi-site branch operations, business development, and deposit growth. Expertise in building high-performing teams, enhancing branch performance, and fostering strong business relationships. Achieved 100% Medallia customer satisfaction and a 10.0 Net Promoter Score while managing diverse branch operations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
AVP Multi-Site Branch Manager
Poppy Bank
San Jose
06.2026 - Current
- Led San Jose branch during critical staffing shortage, managing daily operations and ensuring branch continuity.
Oversee operations, compliance, audits, risk management, CRA activities, and overall branch performance.
Recruited and hired new team members for the Downtown San Jose branch, including two bankers & Operations Officer.
Conduct morning reports, manage vendor relationships, and maintain branch readiness and operational continuity.
Meet with businesses, open accounts, and build a pipeline of new business prospects and referral relationships.
Lead business development efforts through COI partnerships, Chamber of Commerce involvement, networking groups, community outreach, canvassing, and business prospecting.
Built a new business Established new business pipeline upon assuming leadership of Downtown San Jose branch, fostering growth and engagement. Branch growth targets of $5MM DDA and $16MM deposits. - Achieved 100% Medallia Branch NPS and team member satisfaction through effective leadership and support.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed and implemented strategies to improve customer satisfaction and engagement.
AVP Multi-Site Branch Manager
POPPY BANK
Menlo Park
06.2024 - Current
- Lead the Menlo Park branch, overseeing operations, compliance, audits, risk management, CRA activities, and overall branch performance.
- Oversaw achievement of annual branch growth goals of $4MM DDA and $12MM deposits.
- Improved Menlo Park’s deposit performance from $10MM below annual goal to $2.3MM above goal.
- Achieved 100% Medallia customer satisfaction and a 10.0 Net Promoter Score (NPS) across locations.
- Generated $1.66MM in commercial lending opportunities, including one $1MM and one $660K commercial loan.
- Generated four new Business Analysis checking relationships, each opening with approximately $700K in deposits, totaling $2.8MM in new deposits. With COI, Business Connects Network events such as BNI, Chamber, BNG Network group.
- Met with consumer and business clients to strengthen relationships and offer tailored banking solutions.
- Conducted one-on-one coaching sessions, team meetings, skill-development exercises, and performance reviews to enhance employee growth and engagement.
- Recruit, develop, and mentor employees while fostering a culture of accountability, operational excellence, and client‑centered service.
Branch Operations Officer
POPPY BANK
Fremont
04.2022 - 06.2024
- Led opening of Fremont branch, overseeing operational setup, testing, procedures, and ensuring branch readiness.
- Played a key leadership role in opening the Fremont branch from the ground up, overseeing operational setup, testing, procedures, and branch readiness.
- Trained and coached team members on operations, new accounts, compliance, and service excellence.
- Contributed to business development initiatives and supported branch growth efforts.
Branch Operations Manager
BENEFICIAL STATE BANK
Oakland
06.2020 - 04.2022
- Led and developed a team of four employees, achieving operational excellence and compliance.
- Managed cash operations, including ATM balancing, vault controls, audits, and branch certifications, ensuring accurate financial reporting.
- Conducted employee coaching and performance evaluations, resulting in tailored development plans for team growth.
- Conducted employee coaching, performance evaluations, and development planning.
Service Manager
WELLS FARGO
Oakland
07.2015 - 06.2020
- Oversaw branch operations, staffing, cash management, risk controls, and compliance activities to ensure operational integrity.
- Oversaw branch operations, staffing, cash management, risk controls, and compliance activities to ensure operational integrity.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Adhered to customer service standards to foster satisfaction and retention.
- Earned multiple promotions through strong performance and leadership.
Sales Associate
MACY'S
San Leandro
05.2010 - 08.2014
- Provided exceptional customer service, enhancing customer satisfaction and supporting seamless retail operations.
- Guided customers in product selection and addressed inquiries to improve shopping experience.
- Maintained merchandise displays to enhance customer experience.
- Engaged customers during promotional events, increasing foot traffic and brand awareness.
Education
Business Administration -
City College of San Francisco
San Francisco, CASkills
- Branch Operations
- Commercial Banking
- Deposit Growth
- Operations & Compliance
- Risk Management
- Business Development
- P&L Management
- Relationship Management
- Team Development
- Local Marketing
- Customer Service
Certification
Notary Public
Relocating To
Atlanta, GA, 03/14/2027
Timeline
AVP Multi-Site Branch Manager
Poppy Bank
06.2026 - Current
AVP Multi-Site Branch Manager
POPPY BANK
06.2024 - Current
Branch Operations Officer
POPPY BANK
04.2022 - 06.2024
Branch Operations Manager
BENEFICIAL STATE BANK
06.2020 - 04.2022
Service Manager
WELLS FARGO
07.2015 - 06.2020
Sales Associate
MACY'S
05.2010 - 08.2014
Business Administration -
City College of San Francisco