Maurice Ooten
Jurupa Valley
Summary
IT Support Trainee with experience in IT asset management, troubleshooting, and network configuration in aerospace settings. Certified Google Technical Support Specialist, pursuing CompTIA A+. Skilled in resolving technical issues and communicating with non-technical users. Seeking to provide impactful IT support in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Services Trainee
SpaceX
Hawthorne
07.2025 - Current
- Managed full lifecycle of IT assets and on-site inventory for 200+ devices/users, ensuring accurate tracking, compliance, efficient utilization, and seamless transitions from procurement through decommissioning.
- Procured, imaged, configured, and deployed computer hardware, laptops, and mobile/cellular devices to support engineering, production, and operations teams.
- Diagnosed and resolved complex hardware and software issues via in-person and remote troubleshooting (tools including remote desktop/support software), achieving high first-contact resolution rates and minimizing operational downtime.
- Configured, maintained, and troubleshot desktop workstations, Zebra label printers, and large multifunction printers (HP/Canon/etc.), ensuring reliable print infrastructure for manufacturing and office environments.
- Provided network support and troubleshooting, including end-user device connectivity, VLAN configuration, and integration of non-traditional network-attached devices (production, metrology, and test equipment) with SpaceX infrastructure.
- Collaborated with IT engineering teams and stakeholders to develop innovative workflows and technical solutions for complex, cross-functional challenges.
- Authored clear instructional documentation and translated highly technical concepts into accessible language for end-users and non-technical staff.
Inventory Specialist
SpaceX
Hawthorne
08.2021 - Current
- Maintained accurate inventory records for IT hardware, components, peripherals, and related materials using internal systems, supporting rapid deployment and compliance in manufacturing/engineering operations.
- Inspected and verified incoming IT-related materials for specifications, part numbers, revisions, quantity, and condition to prevent deployment or operational issues.
- Ensured strict adherence to material handling procedures, contributing to supply chain reliability for technical equipment and parts.
Inflow Co-Worker II
IKEA
Carson
08.2015 - 08.2021
- Utilized multiple enterprise IT systems (SGF Mobile, CASY, DES/ITM, CPS, MHS, iSell, SAMS) for goods receiving, inventory accuracy, quality case administration, and process management in a high-volume environment.
- Implemented standardized routines and tools to maintain operational efficiency and data integrity during inbound logistics.
Education
Associate in Science - Computer Information Systems
El Camino College
Torrance, CASkills
- Windows and MacOS
- Device configuration and deployment
- Mobile device setup
- Printer troubleshooting
- Connectivity solutions
- VLAN configuration
- Specialized device integration
- Remote diagnostics
- Hardware and software resolution
- IT asset management
- Imaging and deployment
- Application development concepts
- Microsoft Office and Google Workspace
- Documentation creation and knowledge management
- Problem-solving skills
- Analytical thinking
- Technical communication skills
- Independent and collaborative work
Certification
- Google IT Support Professional Certificate
- Microsoft Digital Literacy, Computer Security, and Privacy
- CompTIA A+ (In Progress - Expected 04/2026)
Timeline
IT Services Trainee
SpaceX
07.2025 - Current
Inventory Specialist
SpaceX
08.2021 - Current
Inflow Co-Worker II
IKEA
08.2015 - 08.2021
Associate in Science - Computer Information Systems
El Camino College