Maurice Kolombo
Calgary,Canada
Summary
Dedicated professional focused on creating consistent and positive customer experiences. Excels in proactively managing team activities and store operations . Monitors and adjusts processes to meet changing demands, increase efficiency, and boost revenue. Committed to continuous learning to deliver exceptional leadership to all employees and contribute to the overall success of the company.
Overview
18
18
years of professional experience
Work History
GROCERY MANAGER/SECOND ASSISTANT STORE MANAGER
Sobeys Inc.-Safeway
05.2024 - Current
- Managed the grocery team and the store’s day-to-day team activities such as ordering, stocking shelves, and providing great customer shopping experience.
- Managed daily inventory through CAO, FIM, DEP app to make sure the shelves are fully stocked at all times and ready for business.
- Dealt with customer service tasks such as customers’ shopping needs and any other complaints affecting their shopping experience.
- Handled administrative duties including employees’ concerns, vendors, and store visitors making sure everyone feels a sense of business fluidity.
- Managed night crew team by delegating duties according to the business’ needs in order to maintain full shelves and smooth transition to the shopping hours.
- Planned and executed weekly, seasonal, and monthly sale cycles and changeovers.
- Ran the store whenever the store manager and the first assistant are away by attending to all departments’ daily business operational needs.
- Managed more than 50% of the store’s sales by making sure the dairy, frozen, and dry grocery product and service levels are always above 95%.
- Assessed, approved, and cut down unnecessary expenses for the store in order to improve the bottom line of the business.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers with sampling stands and staff and provided very high level of service and support, helping find desired them products and items.
MANAGEMENT TRAINEE
Sobeys Inc. - Safeway
11.2020 - 04.2024
- Assisted the grocery manager/second assistant store manager in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Managed daily inventory through CAO, FIM, RSC, and DEP app.
- Utilized my strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Dealt with customers' concerns such product quality and availability to improve their shopping experience
- Handled administrative duties such as employees’ concerns and ushering visitors to our store.
- Managed night crew team by delegating duties according to the business’ needs.
- Planned grocery weekly, monthly, and seasonal sale cycles and changeovers.
- Improved management skills by participating in Nourish U training program and workshops.
- Managed dairy department following the company's freshness policy and maintaining over 90 % stock level.
- Built and maintained a lasting relationship with vendors enhancing proper ordering and timely deliveries of products.
PRODUCE/GENERAL CLERK /CASHIER
Sobeys Inc. - Safeway
01.2012 - 11.2020
- Effectively and efficiently led dairy department as relief person whenever lead employee is on vacation.
- As person in charge (PIC), worked with other department managers and employees to resolve product and service related problems, improve operations, and provide exceptional customer service.
- Worked with department members to build weekly and seasonal displays, meet deadlines, and strategize on new solutions.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Received new orders and stocked produce, dairy, grocery, and freezer shelves for excellent visual and sales presentation.
- Increased customer satisfaction and regular business through relentless pursuit of resolutions to problems arising from products and services.
- Prepare cut fruits and salads according to recipe with keen food safety and handling procedures.
- Assisted customers get what they need in a timely, polite, and friendly manner.
- Resolved product uncertainty through consumer testing.
- Assisted produce and dairy department in merchandising stock.
- Effectively and efficiently operated cash register.
- Controlled the back room stock through inventory and shrinkage management.
ORDER PICKER
Supply Chain Management Ltd.
09.2011 - 04.2012
- Received prompt orders and filled orders for stores.
- Helped in breaking down and sorting received perishable orders.
- Worked in shipping department by loading and unloading trucks.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Alternated goods in inventory by observing first-in/first-out approach to keep warehouse shelves organized and properly stocked.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
- Checked inventory and selected products from specific locations based upon customer orders and availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
SALES ASSOCIATE
Grand & Toy, Sales Associates
07.2009 - 12.2009
- Received/answered customer phone inquiries as well as accurately placing their phone orders.
- Organized racks and shelves to maintain store visual appeal.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Processed product returns and assisted customers with other selections.
- Located products and checking store system for merchandise at other sites.
ASSEMBLY LINE PRODUCTION
Gienow Windows and Doors
05.2007 - 09.2007
- Jammed and glazed all types of windows and doors.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Buffed out minor scratches and imperfections, which improved product quality.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Prepared windows and doors for secure shipment.
Education
High School Diploma -
Bow Valley College
Calgary, AB06.2008
Bachelor of Science - Biological Sciences, Anthropology
University Of Calgary
Calgary, AB04.2017
Skills
- Knowledgeable and experienced in retail operation
- Great customer service
- Administrative Duties
- Effective team leadership
- POS operations system
- Strong leadership qualities and a visionary
- Stock management
- Merchandising
- Inventory maintenance
- Energetic, flexible, and a great team player
- Skilled at multitasking, problem solving, and analysis
- Fast in acquiring new skills and knowledge
- Committed to achieving excellence
- Highly motivated and an initiator
- Well equipped with Microsoft office
- Reliable and punctual
ADDITIONAL INFORMATION
- Accomplishments: Bow Valley College Calgary, AB. Recipient of Premier Scholarship Bow Valley College, Calgary, AB. Dean's List Bow Valley College Calgary, AB. Honors List
- Chaired meetings in community youth group
- Organized and initiated activities for youth ages 15-25 years old
- Supervised youth and community activities
- City of Calgary Youth Advisory Committee Calgary, AB.
- Contributed ideas to the committee on youth-related issues
- Assisted with various tasks at summer hiring fair
Timeline
GROCERY MANAGER/SECOND ASSISTANT STORE MANAGER
Sobeys Inc.-Safeway
05.2024 - Current
MANAGEMENT TRAINEE
Sobeys Inc. - Safeway
11.2020 - 04.2024
PRODUCE/GENERAL CLERK /CASHIER
Sobeys Inc. - Safeway
01.2012 - 11.2020
ORDER PICKER
Supply Chain Management Ltd.
09.2011 - 04.2012
SALES ASSOCIATE
Grand & Toy, Sales Associates
07.2009 - 12.2009
ASSEMBLY LINE PRODUCTION
Gienow Windows and Doors
05.2007 - 09.2007
High School Diploma -
Bow Valley College
Bachelor of Science - Biological Sciences, Anthropology
University Of Calgary
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