Maurice Altemus
Spring Valley,CA
Summary
Dynamic professional with a proven track record at Towards Maximum Independence, enhancing client engagement. Excelled in customer relationship management and proficient in Microsoft Office Suite. Spearheaded a client roundtable initiative, significantly improving communication channels. Skilled in collaborating effectively with team members to elevate customer service standards.
Overview
6
6
years of professional experience
Work History
Client Representative
Towards Maximum Independence
08.2023 - Current
- As a client representative I attend all board meetings to provide my insight as a client of the TMI Program. I helped develop a client round table meeting so clients can have an open platform to share any concerns they have as well as successes they have reached.
- I work with my supervisor and board members to help make decisions
- I collect, print and organize important documents
- I assist with office tasks such as sending emails and using Microsoft Word Excel when needed
- I print or copy documents for my own review and reference
Courtesy Clerk
Smart And Final
08.2019 - 03.2020
Promoted superior customer experience by addressing customer concerns and needs
● Assisted in unloading trucks and stocking shelves with new products
● Collaborated with staff members to enhance customer service experience
● Maintained clean and orderly check out areas
● Collected more than 100 shopping carts daily
Education
General Studies
Southwestern College
Chula Vista, CASkills
- Customer Relationship Management
- Customer Assistance
- Proficient in typing, Microsoft Word, PowerPoint, as well as Outlook and Excell
Outstanding TMI Client
I was honored as an Outstanding TMI Client for my support to the program, providing a positive example to other clients and modeling how to be a good mentor. I assisted other program participants with advocating their needs.
Timeline
Client Representative
Towards Maximum Independence
08.2023 - Current
Courtesy Clerk
Smart And Final
08.2019 - 03.2020
General Studies
Southwestern College
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