Maureen "Shiloh" Simpson

CUSTOMER SERVICE

• Deals effectively with patient inquiries and complaints
• Developes strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Manages patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Creates an environment that is welcoming to the patients

ACCOUNTS RECEIVABLE MANAGEMENT

• Successfully follows collection techniques in order to reduce Accounts
• Ensures timely and accurate incoming payment entry and deposit reconciliation
• Maintains Accounts Receivable within company targets

INFORMATION MANAGEMENT

• Manages clinic email and correspondence

PAYROLL SUBMISSIONS

• Generates FFS reports and reviews and approves

CLINIC OFFICE MANAGEMENT

• Supervises administrative staff
• Maintains equipment, procedures, office supplies, admin schedules

PRIMARY RESPONSIBILITES

• Answering calls, greet patients, and provide excellent customer service
• Intake of information on the patients first visit and throughout their treatment plan
• Coordinate scheduling of patient appointments and maintain patients records
• Collect payment at time of service
• Complete data entry and billing
• Provide administrative support to the Care Coordinator Manager and Clinic Director
• Process incoming and outgoing email, mail and faxes

PRIMARY RESPONSIBILITIES

• Answered calls, greeting visitors, booking appointments, issuing invoices and balancing payments against billings and collecting payments,
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management information.