Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Customer Service RepresentativeWork Type
Part TimeContract WorkLocation Preference
On-SiteHybridLocation: Innisfil, ON, CABarrie, ON
Open to relocation: No
Open To Work
Maureen Wester
Innisfil,ON
Work Preference
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Town of Innisfil
Innisfil, ON
02.2003 - 04.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed service requests efficiently, ensuring timely responses to community needs.
- Developed comprehensive knowledge of municipal services to assist residents effectively.
- Participated in training programs to enhance product knowledge and customer service skills.
- Processed and issued various licenses and permits including lottery licensing.
- Work within the parameters set out in the Municipal Freedom of Information and Protection of Privacy Act.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
Timeline
Customer Service Representative
Town of Innisfil
02.2003 - 04.2017
Diploma - Four Year Business And Commerce
Thomas A. Blake Lock High School
Education
Diploma - Four Year Business And Commerce
Thomas A. Blake Lock High School
Oakville, Ontario