Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maureen Samson

Gatineau,QC

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.


Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Sales Associate

Calvin Klein
ottawa, on
08.2022 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Insider

Domino's
04.2021 - 08.2021
    • Managed friendly and professional customer interactions.
    • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
    • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
    • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
    • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
    • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Package Handler

Intelcom
01.2020 - 03.2021
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Customer Service Representative

Airtel Tanzania
01.2019 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Handled customer inquiries and suggestions courteously and professionally

Health Care Aide

Nitetee foundation
03.2018 - 01.2019
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept accurate records of patients' care, condition, and progress.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Developed rapport to create safe and trusting environment for care.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided total hygiene care to 10 patients per shift by assisting with skincare, bathing, and toileting

Education

Diploma in Aviation - Aviation

Select Aviation College
Gatineau, QC
03.2024

Skills

  • Fast worker
  • Beauty/Fashion
  • Retail sales
  • Marketing
  • Leadership
  • Nursing home experience (4 years)
  • Restocking Procedures
  • Cash Register Operation
  • In-Store Support
  • Stocking and Replenishing
  • Verbal and Written Communication
  • Multi-tasking strength
  • Client Service

Languages

English
Full Professional
French
Limited Working
Swahili
Native or Bilingual

Timeline

Sales Associate

Calvin Klein
08.2022 - 12.2023

Insider

Domino's
04.2021 - 08.2021

Package Handler

Intelcom
01.2020 - 03.2021

Customer Service Representative

Airtel Tanzania
01.2019 - 12.2019

Health Care Aide

Nitetee foundation
03.2018 - 01.2019

Diploma in Aviation - Aviation

Select Aviation College

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Maureen Samson