Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maureen Muritu

Oshawa,ON

Summary

Dedicated Personal Support Worker and Customer Service Specialist with a proven track record at Home Instead, enhancing client wellness and guest satisfaction. Skilled in problem-solving and active listening, I excel in creating positive outcomes, evidenced by a significant increase in client and guest loyalty. Expert in customer relations and records management, my approach consistently improves service delivery and operational efficiency.

Overview

9
9
years of professional experience

Work History

Personal Support Worker

Home Instead
03.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Reservation Associate

Ole Sereni Hotel
02.2020 - 04.2023
  • Processed group reservations, coordinating closely with event planners for successful events.
  • Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
  • Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.
  • Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
  • Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
  • Contributed to increased bookings by promoting hotel services and special offers during interactions with guests.

Customer Service Representative

Windsor Golf Hotel & Country Club
01.2016 - 11.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Personal Support Worker

Durham Continuing Education
Oshawa, ON
01.2024

Bachelor of Science - Tourism And Hotel Management

University of Eastern Africa, Baraton
Kenya
08.2015

Skills

    Customer Service

  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Customer Relations
  • Office Management
  • Records Management
  • Documentation and control
  • Scheduling appointments

Languages

English
Full Professional

Timeline

Personal Support Worker

Home Instead
03.2024 - Current

Reservation Associate

Ole Sereni Hotel
02.2020 - 04.2023

Customer Service Representative

Windsor Golf Hotel & Country Club
01.2016 - 11.2019

Personal Support Worker

Durham Continuing Education

Bachelor of Science - Tourism And Hotel Management

University of Eastern Africa, Baraton

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Maureen Muritu