Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Maureen McAvoy

Halifax,NS

Summary

Recently retired with excellent customer service skills. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude, strong work ethic and effective communication skills.

Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Detail-oriented and able to learn new concepts quickly.

Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Process Specialist

Bell Canada
Halifax, Nova Scotia
05.2017 - 06.2023
  • Provided technical guidance on process design projects throughout various stages of development cycle.
  • Assisted in developing a comprehensive training program for employees on all aspects of business operations.
  • Facilitated workshops with stakeholders in order to define project objectives and required resources.
  • Collaborated closely with stakeholders to develop effective solutions for streamlining processes and increasing efficiency.

Education

High School Diploma -

Dartmouth High School
Dartmouth, NS
06-1977

Skills

  • Customer Service
  • Business Analysis
  • Data Analytics
  • Process Mapping
  • Organizational Skills
  • Operational Excellence
  • Problem-solving aptitude
  • Analytical Thinking

Certification

  • Lean Six Sigma
  • CRM - Customer Relationship Management
  • Process Change Management

Accomplishments

  • 41 years with Bell
  • Yearly Reviews with Exceeds Performance
  • Achievement Awards for Project Implemenations

References

References available upon request.

Timeline

Business Process Specialist

Bell Canada
05.2017 - 06.2023

High School Diploma -

Dartmouth High School

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Maureen McAvoy