Maureen Long
LCBO
Cochrane,AB
33
Years of experience
Dynamic Sales Associate with proven expertise at LCBO, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in teamwork and time management, I consistently achieved sales targets while fostering strong customer relationships. Proficient in POS systems, I streamlined transactions, ensuring accuracy and efficiency in a fast-paced environment.
Work History
Sales Associate
8 Years- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product offerings to inform customer decisions.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized merchandise displays to highlight promotional items and increase visibility for customers.
- Provided exceptional service by addressing customer concerns promptly and effectively resolving issues.
- Participated in inventory management activities, including stock replenishment and product rotation.
- Supported training of new staff on company policies, procedures, and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed customer relationships to drive repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Medical Secretary
12 Years 2 Months- Managed patient appointments and scheduling for optimal clinic efficiency
- Processed medical records and maintained confidentiality in compliance with regulations
- Assisted in billing and insurance claims, ensuring accuracy of information
- Coordinated communication between patients and healthcare providers to enhance service delivery
- Developed patient information materials to improve understanding of procedures
- Streamlined office operations by implementing new filing systems for better organization
- Trained new staff on office protocols and electronic health record systems
- Resolved patient inquiries promptly, improving overall patient satisfaction
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories.
Sales Associate
9 Years 9 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product offerings to inform customer decisions.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve sales targets and improve store performance.
- Organized merchandise displays to highlight promotional items and increase visibility for customers.
- Provided exceptional service by addressing customer concerns promptly and effectively resolving issues.
- Participated in inventory management activities, including stock replenishment and product rotation.
- Supported training of new staff on company policies, procedures, and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed customer relationships to drive repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Medical Secretary
Office Administration
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Excellent people skills
Reliable and punctual
Timeline
Sales Associate
LCBO
06.2018 - 06.2026Read More
Medical Secretary
Dr W. Rayes
02.2006 - 04.2018Read More
Sales Associate
Easton’s Department Store
07.1993 - 04.2003Read More
Sir Sanford Fleming College
Medical Secretary
Read More
Centennial College of Applied Arts And Technology
Office Administration
Read More
RH King Academy
High School Diploma
Read More