Maureen Lawley
Calgary,AB
Summary
Proven sales leader with a history of exceeding goals. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Programs used throughout employment history:
* Outlook, Microsoft Office, Excel, Podium, Teams, Salesforce, Lotworks, Newstar
Overview
14
14
years of professional experience
Work History
Sales Associate
Calgary Jewellery
04.2024 - 10.2024
* working one on one with clients to design their dream pieces
* luxury watch sales
* service desk / admin responsibilities
Store Manager
Michael Hill Jewellers
10.2020 - 04.2024
* Highest sales in Chinook's history for 2022/23 with total store sales at $518K
* Top Manager Sales for Canada Nov/Dec 2022
Community Sales Manager
Hopewell Residential
12.2018 - 10.2020
* As a result of sales success and ability to quickly absorb new home building and sales processes, I received a promotion from Sales Associate to Community Sales Manager within 5 months of starting with Hopewell. I was able to sell all products that Hopewell offers from condos and townhomes to laned, paired and front garage models.
* Responsible for writing contracts and ensuring accuracy before sending to conveyance department
Custom Carats Canada
Owner / Operator
05.2018 - 10.2020
* Designing custom pieces one on one with clients
Store Manager
Michael Hill Jewellers
02.2017 - 05.2018
* 22% increase in store sales 2017/18
* doubled EBIT target for 2017/18
Store Manager
Michael Hill Jewellers
08.2016 - 01.2017
* Exceeded monthly budgets 6 / 6 months Aug to Jan
* President's Club - 105% of budget acheived YTD 2016
Sales Associate
Michael Hill Jewellers
04.2011 - 05.2016
* Gold Club 2013 / 2014 /2015 for top 25 sales professionals in Canada with $500K + in personal sales
Education
Diamond Council of America
Penticton Senior Secondary
Skills
- Time management
- Upselling and cross selling
- Verbal/written communication
- Professional demeanor
- Complex Problem-solving
- Negotiation skills
- CRM software proficiency
- Multi-tasking
- Exceeds sales goals
- Problem-solving
- Reliable and punctual
- Exceptional customer service
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Sales Associate
Calgary Jewellery
04.2024 - 10.2024
Store Manager
Michael Hill Jewellers
10.2020 - 04.2024
Community Sales Manager
Hopewell Residential
12.2018 - 10.2020
Custom Carats Canada
Owner / Operator
05.2018 - 10.2020
Store Manager
Michael Hill Jewellers
02.2017 - 05.2018
Store Manager
Michael Hill Jewellers
08.2016 - 01.2017
Sales Associate
Michael Hill Jewellers
04.2011 - 05.2016
Diamond Council of America
Penticton Senior Secondary
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