Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Hood

Dartmouth,NS

Summary

Dynamic retail supervisor with a proven track record at Value Village, excelling in inventory control and staff training. Enhanced team performance and customer satisfaction through effective communication and strategic task delegation. Recognized for implementing visual merchandising strategies that significantly boosted sales and improved store organization.

Overview

14
14
years of professional experience

Work History

Retail Supervisor

Value Village
09.2021 - Current
  • Supervised daily operations, ensuring compliance with store policies and procedures.
  • Trained and mentored new staff, enhancing team performance and customer service skills.
  • Managed inventory control processes, optimizing stock levels to meet customer demand.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
  • Conducted regular staff performance evaluations, providing constructive feedback for professional growth.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

Self Employed

RJH Customer Service
01.2012 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

White Oaks Secondary School
Oakville, ON
06-1980

Skills

  • Effective task delegation
  • Inventory control
  • Store organization
  • Staff training and development

Timeline

Retail Supervisor

Value Village
09.2021 - Current

Self Employed

RJH Customer Service
01.2012 - 09.2021

High School Diploma -

White Oaks Secondary School

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Maureen Hood