Summary
Overview
Work History
Education
Skills
Accomplishments
e.g. Curling (all positions)
Timeline
Generic

Maureen Furanna

(519)472-2720
371 Blackacres Blvd. London ON N6G 3E5,ON

Summary

  • Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Word.
  • Focused handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.
  • Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

42
42
years of professional experience

Work History

Administrative Coordinator

The Salvation Army
London, Ontario
07.2002 - 03.2020
  • Coordinated flights, ground transportation and hotel accommodations.
  • Collaborated in timely processing of billing and accounts receivables.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Reduced intake process time by developing application tracking and filing systems.
  • Mentored office employees on proper administrative procedures and how to use programs such as Excel, keeping operations consistent and efficient for maximum performance.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Transcribed meeting minutes for management's records.
  • Made travel arrangements for staff members.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Reception relief
  • Provided support to staff with computer issues
  • Assisted with processing of incoming/outgoing mail

Administrative Coordinator

Teletech
London, Ontario
09.1989 - 05.2002
  • Trained team members on how to properly assist with customer service for position in various roles.
  • Assist with a variety of customer service needs (some needs required a speaking role which others required a strong need for grammar) (properly use of verbal words as well as the correct use and spelling of the written word)
  • Ability to adhere to a script as well as the ability to adjust the script based on customer need
  • Determine reason customer can not get on the internet and if not within customer control, escalate issue to resolve problem.

Registrar

Industrial Accident Prevention Association
London, Ontario
09.1990 - 05.1998
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Organized, reviewed and filed paperwork for secure recordkeeping (e.g. attendance)
  • Monitored every safety course for minimum/maximum level of participants
  • Ordered supplies based on stock quantities, expected usage and budget limitations.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Processed invoices

Restaurant Manager

Swiss Chalet (Famz Foods)
London, Ontario
03.1986 - 09.1989
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Interacted positively with customers while promoting restaurant facilities and services.

Education

Hotel & Restaurant Management Diploma (Co-op) -

Fanshawe College of Applied Arts And Technology
London, ON
04.1986

Bachelor of Science - Natural Sciences

McMaster University
Hamilton, ON
06.1983

Skills

  • Meeting Coordination
  • Data Entry
  • Project Support
  • Verbal and Written Communication
  • Microsoft Excel
  • Time Management
  • Microsoft Word
  • Telephone Etiquette
  • Correspondence Preparation
  • Staff Training
  • Report Preparation and Analysis
  • Attention to Detail
  • Correspondence Management
  • Administrative and Clerical Support
  • Mail and Package Distribution
  • Filing

Accomplishments

  • Created and developed computer inventory while working for The Salvation Army
  • Created a training manual for the servers at Swiss Chalet
  • Assisted with new staff training while working for Teletech

e.g. Curling (all positions)

Played lead, 2nd, 3rd, and Skip positions while curling.

Timeline

Administrative Coordinator

The Salvation Army
07.2002 - 03.2020

Registrar

Industrial Accident Prevention Association
09.1990 - 05.1998

Administrative Coordinator

Teletech
09.1989 - 05.2002

Restaurant Manager

Swiss Chalet (Famz Foods)
03.1986 - 09.1989

Hotel & Restaurant Management Diploma (Co-op) -

Fanshawe College of Applied Arts And Technology

Bachelor of Science - Natural Sciences

McMaster University

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Maureen Furanna(519)472-2720