Maureen Feehan
Moss Landing
Summary
Dynamic A/R Specialist with proven expertise at Graniterock Company in enhancing cash flow and resolving billing discrepancies. Skilled in effective client communication and cash application processing, I foster strong client relationships and drive process improvements, ensuring exceptional customer service and satisfaction. Committed to continuous improvement and team collaboration.
I am a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
A/R Specialist
Graniterock Company
10.2013 - 03.2024
- Enhanced cash flow by promptly identifying and resolving billing discrepancies with customers.
- Developed strong relationships with key clients by fostering open lines of communication and ensuring prompt resolution of any concerns or disputes.
- Adapted quickly to changing business needs or priorities, demonstrating flexibility and a commitment to continuous improvement in A/R operations.
- Provided excellent customer service when addressing client inquiries regarding billing issues or payment status updates.
- Participated in regular meetings with cross-functional teams focused on process improvement initiatives, representing the A/R department and providing valuable insight into potential areas of enhancement.
Customer Service Representative
Graniterock Company
12.2003 - 10.2013
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Education
High School Diploma -
Wheaton Central High School
Wheaton, IlNo Degree - Accounting / Microsoft Office
Monterey Peninsula College
Monterey, CASkills
- Effective Client Communication
- Reconciliation of Client Accounts
- Cash Application Processing
- Accounting software proficiency JD Edwards Enterprise One
- Electronic and Manual Deposit Management
- Customer service
- Accurate Data Input
Timeline
A/R Specialist
Graniterock Company
10.2013 - 03.2024
Customer Service Representative
Graniterock Company
12.2003 - 10.2013
High School Diploma -
Wheaton Central High School
No Degree - Accounting / Microsoft Office
Monterey Peninsula College
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