Maureen Eze
Winnipeg,Manitoba
Summary
Knowledgeable member service rep with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Moniepoint Microfinance Bank
07.2022 - 09.2024
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Member Service Representative
AG Homes Savings and Loans Plc
03.2018 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Andax-patrick Consulting
07.2014 - 11.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Internal Control Officer
United Bank For Africa
04.2009 - 07.2012
- Administered training to workers regarding internal control guidelines and standards.
- Personally conducted ongoing reviews of all operating procedures.
- Facilitated open communication between management and staff regarding internal control matters, promoting transparency in decision-making processes.
- Contributed to the annual budgeting process by providing input on risk factors, control objectives, and resource requirements for internal control initiatives.
- Conducted regular meetings with department heads to discuss progress towards achieving control objectives, addressing any concerns or roadblocks as needed.
Education
Bachelor of Science - Accounting
Ambrose Alli University
Ekpoma, Edo State02-2009
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Issue resolution
- Sales strategy
- Escalation handling
- Database management
Timeline
Member Service Representative
Moniepoint Microfinance Bank
07.2022 - 09.2024
Member Service Representative
AG Homes Savings and Loans Plc
03.2018 - 05.2022
Customer Service Representative
Andax-patrick Consulting
07.2014 - 11.2017
Internal Control Officer
United Bank For Africa
04.2009 - 07.2012
Bachelor of Science - Accounting
Ambrose Alli University
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