Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Dirven

Calgary,AB

Summary

Dependable front staff with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.

Overview

3
3
years of professional experience

Work History

Front Counter Crew Member/Manager of Operations

Orange Julius
Edmonton, AB
06.2001 - 04.2003
  • Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
  • Cleaned kitchen area, counters, food preparation areas and utensils.
  • Assisted guests with product knowledge and promotional information upon request.
  • Used value-added suggestive-selling techniques to generate additional sales.
  • Managed multiple tasks in high-volume environment.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Demonstrated knowledge and applied proper food handling standards.
  • Processed customer orders and accurately entered into order system.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Arts - Legal Assistant

Career College
Edmonton, AB

Skills

  • Menu Memorization
  • Equipment Troubleshooting and Maintenance
  • Special Orders and Dietary Restrictions
  • Covid Symptom Screening
  • Workstation Setup and Breakdown
  • Working with Teammates
  • Cash Drawer Operations
  • Public Interaction
  • Service Offering Promotion
  • Stocking and Replenishing
  • Step Procedure
  • Counter Sanitization
  • Food Production Processes
  • Receipt Reviews
  • Floor Sweeping
  • Service Quality
  • Adaptability and Flexibility
  • Food and Beverage Service
  • Employee Training and Supervision
  • Customer Relations
  • Kitchen Safety Standards
  • Dependable and Cooperative
  • Daily Food Preparation
  • Sandwich Artistry
  • Ingredient and Food Preparation
  • Customer Needs Assessments
  • Teamwork and Collaboration
  • Food Allergies
  • Safe Work Practices
  • Portion Standards
  • Sanitation Guidelines
  • Suggestive Selling
  • Portion Control
  • Room Inventory
  • Billing and Payment Processing
  • Temperature Monitoring
  • Technique Practice
  • Station Preparation
  • Practice Management
  • Sales Promotion
  • Credit Card Transaction Processing
  • Customer Preferences
  • Financial Transactions
  • Cash Management
  • Crew Hiring
  • Guest Satisfaction
  • Preventive Services
  • Training and Coaching
  • Kitchen Operations
  • Server Support
  • Smoothie and Juice Preparation
  • Team Player
  • Closing Procedures
  • Quality Assessments
  • Waste Management
  • Weighing and Measuring
  • Health and Safety Standards
  • Multitasking Skills
  • Server and Staff Support

Timeline

Front Counter Crew Member/Manager of Operations

Orange Julius
06.2001 - 04.2003

Associate of Arts - Legal Assistant

Career College

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Maureen Dirven