Maureen Chika-Ogbonnaya

A positive-minded, passionate, and organized customer service professional with 3 years of experience in administration and client services, including building customer relationships and telephone customer service. Adept in collaborating and building rapport with customers to deliver exceptional customer experience for providing solutions and great ability to demonstrate empathy while listening attentively. Applying my skill set as the customer service representative to help achieve your goals and objectives would be relished.

• Received 160 + incoming customer calls weekly with the sole aim of providing superior quality customer service. Analyzed information, investigated, and provided recommendations / implemented appropriate actions to resolve customer queries, requests, or complaint escalations in a timely manner.
• Responding empathetically, utilizing appropriate professional demeanor and communication, to customer inquiries while using a knowledge base of products and services, thereby recording over 90% of satisfied customers in record time.
• Met and exceeded department productivity and quality standards while complying with policies and procedures.
• Completed required training to stay current on new/existing systems, product, and service information to maintain proficiency on company values and organizational requirements.
• Increased customer satisfaction and repeat business through the relentless pursuit of resolutions to problems and follow up on decisions, thereby protecting company reputation and maintaining a loyal client base.

Title: Customer Service Representative