Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Maureen Charbonneau

Thorold,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Day Porter

Durabond Janitorial Services
03.2018 - Current
  • Communicated with coworkers and managers about completed duties.
  • Cleaned and organized Room, Room, and Room.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Checked inventory levels for Type and Type cleaning products and placed orders to restock.

Customer Service Representative

Tim Hortons
05.1985 - 05.2003

Service

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Medical Office Assistant - Medical Office Assistant

Trios College
Hamilton, ON
05.2012

General - Basis

Ancaster High School
Ancaster, ON
01.1977

Skills

  • Valid Driver's License
  • Minor Repairs
  • Equipment Replacement
  • Safe Use of Cleaning Materials

Timeline

Day Porter

Durabond Janitorial Services
03.2018 - Current

Customer Service Representative

Tim Hortons
05.1985 - 05.2003

Medical Office Assistant - Medical Office Assistant

Trios College

General - Basis

Ancaster High School
Maureen Charbonneau