Maurcio Rojas
Toronto,ON
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
11
11
years of professional experience
Work History
Hotel Manager
Sociedad Hotelera Piemonte SpA
06.2019 - 07.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Prepared monthly resort audits for review.
Restaurant Manager
Sociedad Cafe Queens SpA
03.2017 - 05.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Warehouse and Storage Manager
Sociedad Hotelera Queen Royal
02.2012 - 02.2017
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Education
Hotel Management Technician - Hotel And Tourism
Duoc UC
Valparaiso, Chile.10.2015
Skills
- Strategic Planning
- Procurement Strategies
- Cash Handling
- Travel Coordination
- Employee Development
- Office Streamlining
- Social Media Networking
- Hotel Reservations
- Disciplinary Action and Termination
- Office Meetings
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Hotel Manager
Sociedad Hotelera Piemonte SpA
06.2019 - 07.2023
Restaurant Manager
Sociedad Cafe Queens SpA
03.2017 - 05.2019
Warehouse and Storage Manager
Sociedad Hotelera Queen Royal
02.2012 - 02.2017
Hotel Management Technician - Hotel And Tourism
Duoc UC
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