Maura Soriano
Los Angeles
Summary
Dynamic Patient Service Specialist with established expertise at Providence St Johns Health Center, excelling in insurance verification and patient registration.
Overview
28
28
years of professional experience
Work History
Patient Service Specialist
Providence St Johns Health Center & Hospital
Santa Monica
05.2003 - Current
- Provided exceptional customer service to enhance patient experience daily.
- Assisted patients with insurance verification and billing inquiries promptly.
- Managed patient records using electronic health record systems effectively.
- Maintained a clean and organized front office environment consistently.
- Handled incoming calls and inquiries with professionalism and accuracy.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Educated patients on available payment plans and financial assistance options.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Collected co-pays at time of visit according to office policy.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
PBX Hotel Operator
Shutters On the Beach
Santa Monica
06.1997 - 05.2025
- Managed high call volumes efficiently during peak check-in and check-out times.
- Provided exceptional customer service through effective communication and problem-solving.
- Operated multi-line phone system for guest inquiries and reservations.
- Coordinated with hotel departments to relay important information and requests.
Education
High School Diploma -
El Camino Real High School
Woodland Hills, CA06-1990
Skills
- Electronic health records
- Insurance verification
- Patient registration
- Billing inquiries
- HIPAA compliance
- Empathetic listening
- Effective communication
- Patient confidentiality
- Registration and admissions
- Customer service
- Health insurance knowledge
Languages
Spanish
Professional
Timeline
Patient Service Specialist
Providence St Johns Health Center & Hospital
05.2003 - Current
PBX Hotel Operator
Shutters On the Beach
06.1997 - 05.2025
High School Diploma -
El Camino Real High School