Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maura Birch

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

VP of Operations

TechJutsu Inc.
05.2021 - Current
  • Lead the team of four who managed Professional Services projects with annual revenue of over $1 million per year.
  • Proven track record of cultivating and sustaining customer relationships, leading to significant revenue growth and securing repeat statements of work.
  • Provided solutions to escalated situations that were beneficial to both the customer and the company.
  • Negotiated all contracts prior to execution
  • Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
  • Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
  • Streamlined operations to maximize business efficiency and profits.
  • Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Fostered new business through participation in trade shows.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
  • Assisted in recruiting, hiring and training of team members.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.

Business Analyst - Customer Service

Repsol Oil & Gas Canada Inc.
01.2016 - 06.2018
  • Provided specialized assistance to multiple integration projects focused on moving from one IT system to another
  • Coordinated the switch in mobility providers for over 700 users, including SIM only and full hardware exchange in all Canadian offices
  • Assisted in brokering and strengthening relationships between business colleagues and outsourced service desk based in Madrid, Spain.

Business Analyst - Knowledge Management

Talisman Energy Inc.
01.2014 - 01.2016
  • Ensured all teams had instant access to accurate relevant information by maintaining the integrity of over 750 knowledge articles
  • Continuously improved and expanded the knowledge base based on the needs of the consumers.

Education

Skills

  • Communication with both IT and Business colleagues
  • Full Picture Problem Solving
  • Advanced Skills in Microsoft Office
  • Excellent Communication Skills
  • Organizational Structuring
  • Employee Relations
  • Customer Relations
  • Office Administration
  • Team Building and Motivation
  • Operations Oversight
  • Data Management
  • Operations Management
  • Change Management

Accomplishments

  • Supervised a highly motivated and successful team with open and honest communication.
  • Collaborated with Channel partners to build long term strategy and growth.
  • Used Microsoft Excel to provide executive team with reporting tools for accurate forecasting.
  • Achieved project on-boarding efficiency by encouraging my team to think outside of the box.

Timeline

VP of Operations

TechJutsu Inc.
05.2021 - Current

Business Analyst - Customer Service

Repsol Oil & Gas Canada Inc.
01.2016 - 06.2018

Business Analyst - Knowledge Management

Talisman Energy Inc.
01.2014 - 01.2016

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Maura Birch