Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MAULIKKUMAR PATEL

Hinton,AB

Summary

  • Highly proactive manager with 4 years of experience in team leadership in QSR industry. Background includes sales, management and customer service in fast-paced settings.
  • Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Dairy Queen Grill & Chill
03.2023 - Current
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Shift Manager

McDonald's Restaurant
04.2019 - 12.2022
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Education

High School Diploma -

INFOCITY JUNIOR SCIENCE COLLEGE
GANDHINAGAR, INDIA
07.2012

Skills

  • Staff Management
  • Recruitment
  • Schedule Coordination
  • Operations Management
  • Customer Loyalty
  • Inventory Control and Record Keeping
  • Staff Scheduling
  • Supervisory Skills
  • Shift Management
  • Food Service Background
  • Staff Training
  • Marketing Strategies
  • Inventory Control
  • Leadership Abilities
  • Team Management
  • Decision Making
  • Problem Solving
  • Purchasing
  • Sales Promotion

Languages

English
Full Professional

Certification

  • FOOD AND BEVERAGE MANAGEMENT, JUNE 2020- JANUARY 2021

Timeline

Restaurant Manager

Dairy Queen Grill & Chill
03.2023 - Current

Shift Manager

McDonald's Restaurant
04.2019 - 12.2022

High School Diploma -

INFOCITY JUNIOR SCIENCE COLLEGE

Similar Profiles

CREATE PROFILE
MAULIKKUMAR PATEL